Wayfinding / Concierge
The Concierge Wayfinding volunteer is often the first point of contact for Epworth patients and visitors. The role embraces the highest principles of customer service, with volunteers providing information, support and guidance to patients and visitors. A Concierge Wayfinding volunteer must always be polite, patient, helpful and understanding in assisting patients and visitors. Concierge Wayfinding volunteers are required to be available at a central location/s (determined by the hospital) to greet/support patients and visitors as they first enter the facility.
