British Tinnitus Association

Come join our team! 

There are a lot of great ways to get involved with the British Tinnitus Association as a volunteer. Volunteers bring time, enthusiasm, and commitment to help improve the lives of people with tinnitus. In return, volunteering with us is an excellent way to have fun, learn new skills, meet new people, boost your CV, or give something back.


We have various roles available but can also tailor volunteer roles to suit your skills and interests, so even if the listed opportunities aren't quite what you're looking for we would love to hear from you!

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Current Volunteer Opportunities

Web chat

Do you like to help others? If you are happy to chat online via Web chat, and support people by giving information that can make all the difference to their lives, this could be the role for you.

The British Tinnitus Association (BTA) operates a Web chat service online, which is available Monday - Friday, 9.00am – 5.00pm. New members of staff and volunteers wanting to answer web chats are expected to watch others answering web chats and take part in full training, induction and one to one support. 

Volunteers are expected to commit to a certain number of hours each week, but this can be very flexible depending on your schedule. You will also need a laptop/computer and reliable internet as this is currently a remote volunteer role



Our national helpline receives over 5,000 calls and 1,000 emails every year from people seeking advice and reassurance about their tinnitus. If you like to help others, are happy to chat on the phone, and have a willingness to learn then this role is for you.

As a helpline volunteer, you will advise callers on how to cope with the effects of tinnitus on their lives and the best ways of accessing support and help quickly. We provide specific helpline training along with ongoing coaching and support to make sure you are ready and able to answer the phone. There may also be the opportunity for you to attend our specialised tinnitus adviser training course, our annual conference, and our tinnitus information days.

Mission Statement

Our vision

We want "A world where no one suffers from tinnitus."

That is a powerful statement and one we believe is achievable. It is achievable now, to an extent that there are management tools and methods available to enable some not to 'suffer'. However, we also want to find better ways to manage tinnitus – and ultimately a cure.