Mental Health Copilots

Provide administrative support to MHC’s volunteer teams to promote overall team functioning. 

Administrative specialists use their excellent organizational skills to coordinate volunteer communications and contribute to various projects as they arise. They closely collaborate with their fellow Administrative Specialist(s) and the Admin Specialist Team Lead to develop resources, enter data, and more. 

Time commitment: 2-4 hours a week for a minimum 1-year term (with the opportunity to increase volunteer hours as agreed upon by the volunteer and MHC)

Technology required: computer, high-speed internet, telephone

Below is a list of general responsibilities completed by the whole Administrative Specialist Team. The primary tasks and responsibilities associated with the open position are marked with an asterisk (*). 

• Collect and review volunteer training opportunities and research topics

• Recruit, onboard, and offboard team members *

• Schedule and record minutes for team-wide and leadership meetings

• Write and edit documents *

• Curate MHC's monthly newsletter *

• Delegate emails from the general inbox to the appropriate recipient

• Add individuals to MHC’s waitlist

• Follow up with volunteers about meeting attendance and personal/professional development opportunities (e.g. bi-annual check-ins and bi-monthly projects)

• Schedule volunteer appreciation events (brainstorming and planning will be facilitated by the Program Director) *

• Provide administrative assistance on various projects as they come up (reviewing manuals, producing materials, following up with volunteers, etc.) *

Candidates must provide a resume or CV, complete an interview, demonstrate their English proficiency in a brief assessment, and provide a satisfactory police check. If you have questions about MHC's volunteer opportunities, please contact info@mentalhealthcopilots.org. 

Help connect individuals who have mental health concerns to community service providers.

Client Copilots work one-on-one with individuals to help connect them with mental health services. Our Client Copilots do not provide counselling; they serve as a partner for clients by researching available resources, providing support during the booking process, and following up with clients to determine whether a provider is a good fit. Client Copilots manage relationships with the support of MHC’s Leadership, Digital Communications, and Database teams, with all client meetings taking place digitally to limit risk. 

Time commitment: 2-4 hours per week for a minimum 1-year term (with the opportunity to increase volunteer hours as agreed upon by the volunteer and MHC)

Technology required: Computer, high-speed internet, telephone

Responsibilities:

• Assist individuals by helping them locate mental health resources; a Team Lead will be available to provide support.

• Support individuals before and after a mental health resource is accessed.

• Complete ongoing mandatory training as assigned.

• Contribute to quarterly themed projects that involve the collaboration of Client Copilot, Database, and Social Media Teams.

Candidates must provide a resume or CV, complete an interview, demonstrate their English proficiency in a brief assessment, and provide a satisfactory vulnerable sector search. If you have any questions about MHC's volunteer opportunities, please contact info@mentalhealthcopilots.org. 

The Digital Communications (DC) Co-Team Lead will collaboratively support and coordinate the DC team.

Time Commitment: 4-6 hours per week; minimum commitment of 1 year

Requirements: Computer, high-speed internet, telephone; must be 18+ 

Responsibilities:

• Share leadership of the DC Team with a Co-Team Lead in a constructive and positive manner

• Respond to volunteer questions

• Source and facilitate training opportunities (topics may include improving post design, effective captions, etc.)

• Follow up on volunteer time sheets. These conversations are supportive and are meant to check if a volunteer is overextending themselves or has a personal circumstance which merits adjusting their volunteering commitment.

• Coordinate a regular posting calendar (3 posts per week) and contribute to the themes and directions for social media posts

• Review post submissions to ensure they align with MHC’s policies and respond to direct messages

• Assist with conflict resolution between social media users, volunteers, and/or other stakeholders

• Facilitating a feedback-oriented culture within the team

• Identify gaps in MHC procedures relevant to the DC team and contribute to solutions

• Participate in volunteer coaching and development conversations (with training and support available throughout)

• Conduct biannual volunteer check-ins

• Chair monthly team meetings to provide updates and brainstorm ideas

• Participate in monthly leadership meetings and quarterly team meetings

• Conduct interviews for new team members

Successful candidates must provide a resume or CV, complete an interview, demonstrate their English proficiency in a brief assessment, and provide a satisfactory police check.  If you have questions about MHC's volunteer opportunities, please contact info@mentalhealthcopilots.org.