Pacific Airshow Volunteer Ground Crew "PA VGC" - August 15-17, 2025

Join our team as a PA VGC Welcomer and be a part of the excitement!  You will be positioned outside the public entry gates and will be the first contact our patrons have with the PAGC.  You will greet patrons and direct them to the correct entry point, assist them with their initial enquiries and then refer them onto our PA VGC Info-Booth team if required.  This role also includes assisting the general public with any questions about the event and to promote ticket sales and refer them onto the ticket box offices.  You must have a welcoming and positive attitude and fantastic communication skills.

Join our team on one of the 3 public entry gates.  You will have the opportunity to greet the patrons at the gate, scan their ticket upon entry, and direct them to the various areas within the PAGC precinct.  This role requires strong communication skills, the ability to work well under pressure, and a positive attitude.  Real-time training will be given at the gate, however, you should be comfortable using various technology tools to be effective in this job.

Our PA VGC Info-Booth team are the "go to" people for our patrons.  You will be a source of knowledge for everyone at the event, as well as a contact point for lost and found, including possible lost children.  For this reason, not only do you need to have great communication skills, you must also be compassionate and able to deal with sometimes stressful situations in a calm and caring manner.  If you are good with people and love offering assistance, this may be the role for you.

The accessibile viewing area is reserved for patrons in wheelchairs (and a carer) so that they may have an uninterrupted view of the action.  Good people skills, patience and a caring nature are a must for this role.

Our Corporate Entry team meet and greet our corporate guests and are responsible for the access into these facilities.  The role involves checking for corporate tickets at the corporate entry gates and advising patrons the best way to get to their respective corporate facility.  A polite and happy manner and great personal presentation are essential.

Our General Admission (GA) Reserved Seating areas are a ticketed premium viewing area for our general admission patrons.  You will be greeting guests with a smile and checking only correctly ticketed patrons are entering the Reserved Seating area.  You will also be required to answer patrons general questions and refer them to our PA VGC InfoBooth team for further assistance.  This role is for those who are passionate about creating a fantastic experience for our patrons.

PA VGC Event Traffic Marshals are tasked with basic traffic control duties at the PAGC in low risk road environments, to ensure safe passage to both vehicles and the general public. 

There is extremely limited volumes of traffic as it is only the residents who live on the esplanade that will occasionally come and go during the day.  Other than this, you are just to ensure that our patrons are remaining safe as they walk in these areas.  This interaction with our patrons is an important aspect to the role.  As you are the "front line" for our event, you will be the first contact our patrons will have with the event as they pass your post.  At all times you should be friendly and polite and assist any patrons with any questions they may have.

These ETM roles on a rotational basis during the day with 2 hours on and 2 hours off and then their final shift being 1 hour.  This will ensure we cover the positions required from 7am to 5pm each day and still meet the Queensland Government regulations for time limits with these roles.  Team A will be on duty from 7am to 9am, 11am to 1.00pm, 3pm to 4pm.  Team B will be on duty from 9am to 11am, 1pm to 3.00pm, 4pm to 5pm. When you are not rostered on duty, you are permitted to attend the event and spectate in any GA (non-reserved) area.  When spectating, you must ensure you are not wearing your PA Volunteer Ground Crew shirt.  If you wish to assist another area whilst not on ETM duty, speak with your Crew Leader who can arrange this with any area that requires assistance.

Event Traffic Marshals will be required to successfully complete the online ETM Training Program prior to the event.  This training program will certify that the PA VGC is authorised to perform the duties of the ETM for the days of the event only (not prior to or in the days after the event).  Safety equipment (safety vest/signage/stop-slow bat etc) will be provided by PAGC to enable each ETM to perform their required duties.  

Persons wishing to undertake this role must have good vision and hearing.  You must have sufficient mobility to move quickly out of the path of a moving vehicle that does not stop or slow as directed.  You must be capable of maintaining focus and concentration and be able to stand for up to 2 hours while directing traffic using a handheld stop-slow bat.  You must maintain a 'zero percent' blood alcohol concentration while performing ETM duties.

Our PA VGC Support team will be involved in assisting setup each morning, signing on each of our VGC members, monitoring absentees, distributing meals and water each morning/day.  You will need to be prepared to undertake further duties during the day as requested - whether that be administrative, walking water drops during the day and/or relieving/supporting other volunteers.  Some pre-event work may be required as necessary.  This role is ideal for those who love to interact with lots of people and enjoy being part of a team environment.

The Event Control Centre (ECC) operator requires excellent computer skills, communication skills and attention to detail.  ECC receives and manages incoming radio calls from PA Volunteer Crew Leaders and PA Volunteer Crew Chiefs and processes them as practical.  This position is by appointment of PAGC only.

There will be a very limited number of PA Volunteer Crew Leader positions available during the event.  These positions are the on-ground management team that work across the event to supervise one or more PA VGC teams/facilities in their area.  They are tasked to deal with complaints where possible, so you must be a good communicator and also have managed people in the past.  These positions will require longer shifts and possible attendance at further training/meetings prior to and/or during the event.  You must feel confident using technology and have good/clear communication skills, as you will be supplied with a radio for communication with management during the event.  Prior volunteering experience and training is preferred.  These positions will be allocated at the sole discretion of the PAGC Volunteer Manager.

PA Volunteer Crew Chiefs report directly to the PAGC Volunteer Manager and assist with Set-up, Accreditation, Pack-down and act as first point of contact to PA Volunteer Crew Leaders.  This position is by appointment of PAGC only.