*Recruiting soon - Visitor Welcome Volunteer (MERL)*

MERL Visitor Welcome Volunteer

Location: The Museum of English Rural Life 

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Supporting the Front of House team in the Visitor Welcome area
*We are particularly looking for volunteers who can help on our busy weekend days.*

MERL Visitor Welcome Volunteer

Role Description

Why we want you 

  • You will help our Front of House team to provide an exceptional welcome to visitors 
  • You will help support the smooth operation of the front of house area
  • You will receive full training in the basics of greeting visitors and frequently asked questions

Suitable for volunteers who are 18 years old and over.

What you will be doing 

  • Greeting all museum visitors, and researchers using the library and archives, in a welcoming, friendly and inclusive manner 
  • Encouraging visitors to make a donation  
  • Liaising with the Front of House team to keep the reception, shop and café area and galleries clear and tidy
  • Topping up activity trails, colouring sheets and materials on the activity trolley
  • Carrying out checks that interactives are working, that gallery hands-on activity areas such as the Model Farm and Shepherd’s Hut in the garden are reset from time to time

You can take a rest break mid-shift

This role will suit you if you are:

  • Willing to engage with a wide variety of members of the public and be understanding about a range of needs in a museum where we are inclusive and want everybody to feel welcomed
  • A good communicator  
  • Able to work as part of a team  
  • Confident, enthusiastic, outgoing
  • Empathetic and polite  
  • Self-motivated and pro-active  
  • Experienced in a customer-facing role  

What you will gain in return  

  • An opportunity to work in a heritage environment 
  • The opportunity to assist and communicate with a friendly, diverse audience
  • Build on your customer care, service and communication skills
  • Being part of a team and developing new contacts 

How much time will it take up? 

Shifts will be from 10:00 to 13:00 and from 13:00 to 16:00 on days we are open to the public (Tuesday to Sunday).  

This role is available on a rota, and you may like to sign up to volunteer once a week.

This can be flexible, as volunteers will help throughout the month.

To apply

Please complete your volunteer registration form on our volunteering platform.

 

If you are using a mobile or tablet, once you click ‘Fill in an Application’, look out for the suggestion ‘It looks like you are on a mobile device. For a better experience on smart phones, go to Mobile Application Form’ and click on the link it suggests.

 

*Please ensure you tick ‘MERL Visitor Welcome Volunteer’ in your ‘Interests’ section under My profile, when registering. 

 

Matching to the role

If we think you are a match for this role, we will invite you to an informal interview with a member of the team and the Museum Partnership Reading Volunteer Coordinator, where you can have an opportunity to tell us about your interests and experience, and ask us some questions.