Patient & Public Experience
We offer volunteers the opportunity to provide assistance in roles that are geared to enhancing the patient and public experience by applying customer service and communication skills. If you like helping many different people and developing your people skills, these roles would be of interest to you.
Banfield Pavilion - Garden Maintenance Program Volunteer
Banfield Pavilion is a residential care facility home to residents who require 24-hour complex care. Volunteers provide crucial help to maintain Banfield's gardens under the direction of the horticultural therapist.
Diamond Health Care Centre - Info Desk Wayfinding Program Volunteer
The Gordon and Leslie Diamond Health Care Centre (DHCC) brings together the outpatient care services at Vancouver General Hospital (VGH) - including specialty clinics, along with medical education, physician teaching clinics, and research - at one site. Volunteers interact with outpatients, families, and staff in this role. Volunteers provide information and directions to help people access the services they need.
Nutrition - Shop by Phone Grocery Program
This program assists home-bound seniors and disabled adults in meeting their weekly grocery needs by volunteers taking phone orders and shopping for weekly groceries at two grocery store locations in Vancouver.
UBC Hospital - Info-Wayfinding Program Volunteer
UBC Hospital is part of the Vancouver Coastal Health Authority. Members of this health care team include physicians, registered nurses, licensed practical nurses, care aides, physiotherapists, administration, technicians, and admitting. Volunteers interact with patients, clients, residents, visitors, and staff in this role. Visitors are helped through the information and directions provided to access the services they need
UBC Hospital - Urgent Care Department Program Volunteer
UBC Hospital is part of the Vancouver Coastal Health Authority. Members of this health care team include physicians, registered nurses, licensed practical nurses, care aides, physiotherapists, administration, technicians, and admitting. Volunteers interact with patients, clients, residents, visitors, and staff in this role. Visitors are helped through the information and directions provided to access the services they need
Vancouver General Hospital – Emergency Department Program Volunteer
The Emergency Department of VGH provides diagnostic services, information and referral, and trauma treatment, and it can be the point of admission to the hospital for many of those who arrive there.
Vancouver General Hospital - Gift Shop - Customer Service Volunteer
The VGH Gift Shop is located in Jim Pattison Pavilion. It is a service to VGH patients, visitors and staff. Store items include merchandise that make a patient stays more comfortable and enjoyable. The VGH Gift Shop proceeds benefit VCH patients. The patients benefit as they are served by friendly and approachable volunteers, aiming to make their visit a positive one.
Vancouver General Hospital - Gift Shop - Deposit Reconciliation Volunteer
To support the VGH Gift Shop Manager with the reconciliation of sales deposit forms and completion of weekly deposits. The VGH Gift Shop improves patient, family and visitor’s experiences through the availability of comfort items and necessities such as toiletries. The Gift Shop is also a fundraising initiative of VGH.
Vancouver General Hospital - Gift Shop - e-Commerce Volunteer
To support the VGH Gift Shop Manager in the creation and maintenance of the e-commerce site. Working remotely and/or on VGH site, the volunteer will stage, photograph and upload pictures of inventory and/or source pictures from suppliers, write product descriptions and remove inventory as needed. The volunteer will also assist with updates or the addition of other e-commerce site pages which may include taking pictures, writing text and blogs.
The VGH Gift Shop improves patient experiences through the availability of comfort items and necessities such as toiletries. The e-commerce site is being developed to create new options for patients, families, staff and the community to access products on-line for delivery to patients in hospital or externally. The Gift Shop is also a fundraising initiative of VGH.
Vancouver General Hospital - Hemodialysis Program Volunteer
VGH Hemodialysis Program provides care for patients receiving dialysis. Volunteers interacts with patients, Nurses and Social Workers in this role. Volunteers provides patients with companionship and emotional support before, and after treatment
Vancouver General Hospital - Info Desk Wayfinding Program Volunteer
Vancouver General Hospital (VGH) is the second largest hospital in Canada and offers specialized health care services to residents in Vancouver and across the province. It can be challenging for visitors to find their way around the campus. Volunteers interact with patients, families, visitors, and staff in this role. Volunteers provide information and directions to help people access the services they need
