Queen Elizabeth Hospital King's Lynn

Brancaster is our specialist maternity ward.  This special place is where we care for new mums and babies.  

We are looking for volunteers to support our ward staff with the day to day running of the ward.  You will be near our most vulnerable patients and an Enhanced DBS clearance is required for this role.

Day Surgery is a ward that specialises in Day Procedures, where you will be supporting the team in a range of tasks such as preparing refreshments for patients and their families, keeping water jugs topped up, and other support tasks which keep the ward running smoothly including helping our patients feel welcome and supported during their time in Day Surgery.

Would you like to be part of our team welcoming patients and visitors to the hospital?  We are looking for volunteers for Friday afternoons to complete our front desk rota.  

If you are over 17 and are keen to help we would love to hear from you.

Key Tasks/Responsibilities

• Meet & Greet members of the public, patients and relatives ensuring they can attend their appointments safely and on time.
• Help guide public, patients and relatives by walking with them to the area of the hospital they need directions to.
• Assist with escorting patients to the relevant department with the use of the provided wheelchairs if required (once training has been completed)
• Answer any telephone enquiries and liaise with internal departments as required ensuring confidentiality is maintained at all times

Role specific requirements / training - these will be arranged by the hospital but are important to note.

• Enhanced DBS Clearance
• Occupational Health Clearance 
• Wheelchair Training
• Sensory Impairment Training 

Our pharmacy runner role supports our pharmacy team with the delivery of medication across the Trust.  If you are always on a mission to get your 10,000 steps in this very active role might be for you.

To do this role we ask that you are over 18.  You will need an enhanced DBS which will be arranged by us, along with your additional training to meet the needs of this role.

Key Tasks/Responsibilities

• To deliver completed prescriptions to the wards and departments around the hospital as directed by the pharmacy staff.
• To ensure the completed prescriptions reach the correct ward or department in a timely manner. 

Preferred qualities and skills

• Helpful and positive
• Good communication skills
• Be able to work alone if required
• To be physically able to manage the walking demands of the role

Operating within the Maternity Department, these dedicated volunteers are women with personal breastfeeding experience who provide valuable support to new mothers on their infant feeding journey. They play an essential role within the team, offering encouragement and guidance to help mothers feed their babies confidently and effectively, while supporting them in achieving their individual feeding goals.

All volunteers will receive specialist Peer Support Training to equip them for this role. Volunteering is flexible, with time commitments arranged to suit individual availability.

This role is working alongside the team in the urology by correctly placing/removing notes from the trolley, collecting any missing notes. Putting patients at ease as they come in for appointments – good communication is key. Providing light refreshments to patients will also be required.

Morning and afternoon clinic cover is required.

You will be providing administrative support to the Friends and Family Test (FFT) Administrator.  The Friends and Family Test is an anonymous form which captures feedback from patients and/or their family on their experience of receiving care in hospital.  The themes from this feedback help the Trust to understand what we are doing well, and what we can improve.

 The feedback cards are collected in boxes across the Trust so this role will involve a lot of walking to collect and deliver cards, as well as desk-based support to collate cards before delivery and after collection.

Do you love to chat to people?  Do you have good admin skills and a great telephone manner?  We are looking for volunteers to support our radiology team making calls to patients three days prior to their appointment. These reminder calls will help patients to be better prepared for their appointment and help to reduce barriers to attending. 

You will be providing support to the staff and nursing team on Frailty SDEC, ward. This will involve providing light refreshments to the patients, collecting of medication, social interaction with patients, and other ad-hoc duties required on the ward. Gaining feedback from patients and loved ones.

You will be providing support to the dementia specialist team.  Under the guidance of the dementia specialist nurse and dementia support workers you will speak with patients and their families to gather feedback. You will support the team to sit with patients and engage them in activities such as jigsaws or visiting the dementia friendly garden to take part in outdoor activities. 

Do you love to chat to people?  Do you have good admin skills and a great telephone manner?  We are looking for volunteers to support our cardiorespiratory team making calls to patients three days prior to their appointment. These reminder calls will help patients to be better prepared for their appointment and help to reduce barriers to attending. 

Elm is a ward that specialises in non-elective surgery, where you will be supporting the team in a range of tasks such as:

• Preparing refreshments for patients 
• Help patients complete Menu Cards
• Serving lunches from meal trolley
• Refresh and refill water jugs
• Ensure the kitchen area is kept clean and tidy
• Sit with a patient to provide comfort, reassurance and support if required. 
• Assist the nursing team by taking prescriptions to / collecting from the pharmacy

You will be providing support to the staff and nursing team on Surgical Assessment Unit. This will involve providing light refreshments to the patients, collecting of medication, social interaction with patients, and other ad-hoc duties required on the ward. Gaining feedback from patients and loved ones.

You will be providing support to the staff and nursing team on Oxborough ward.  This will involve providing light refreshments to the patients, collecting of medication, social interaction with patients, portering patients by wheelchair and other ad-hoc duties required on the ward.

You will be providing support to the nursing team on Peddars Way, our End-of-Life Unit. This will involve providing light refreshments to families, collecting of medication and other supplies, maintaining kitchen area and stock levels and other ad-hoc duties required on the ward.

You will be providing support to the staff and nursing team on Rudham, our Paediatrics ward. This will involve providing light refreshments to the patients, collecting of medication, social interaction with patients, portering patients by wheelchair and other ad-hoc duties required on the ward.