STAR General - Admin Volunteer - Ipswich office

Position Title

Volunteer Administration Assistant

Service Area

Business Services

Location

As directed

Reporting to

Business Services Manager

Volunteer

Purpose of Position

The purpose of the position is to assist with administrative duties of STAR Community Services including communications with external stakeholders in a manner that is reflective of STAR Community Services’ values of respect, dignity and empowerment.

Key Responsibilities (To be tailored to your work)
  • Working as part of a team across all Star Teams.
  • Manage all reception duties between 8.30am to 4.30pm including (but not limited to).
  • Meeting and greeting clients and visitors.
  • Monitor emails and correspondence, answering incoming calls, take messages and direct enquires.
  • Training room preparations for groups, including organisational catering requirements.
  • Keeping reception, training rooms, kitchen and public areas clean, neat and tidy.
  • Monitoring and maintaining office supplies stock and kitchen stock (i.e. milk, sugar, tea, coffee etc).
  • Take and return phone calls on behalf of the relevant team as required.
  • General office duties including faxing, photocopying and scanning.
  • Assisting with client activities by:
  • Setting up and packing down rooms used for clients’ events.
  • Greeting clients and assisting them with tea/coffee.
  • Taking client’s bookings as required.
  • Assist with intake process update client files.
  • Compiling new client packs for intake of home maintenance, gardening & home modifications.
  • Assisting with Easy Shopper.
  • Assisting with email of manifests to Toowoomba and Ipswich Drivers; hospital runs.
  • Archive register and destruction of documents.
  • Project support ie Archiving and Records Management Project.

Client Management Systems
  • Assisting with verification process in RouteMatch (RM).
  • Scan and upload client information of workorders/service agreements/charters/intake documents in relevant client management systems/TRACCS as directed.
  • Assist CCC to correct client records in TRACCS.
  • Data entry of annual client survey.
  • Spreadsheeting.
  • Data cleansing and other projects as they occur.

Ease workload of others.

Optional additional tasks (related to the Care Team):

  • Assist Coordinators / COO to develop/review existing and new programs.
  • Act as Companion escort on client programs as agreed with Coordinators / COO.
  • Book venues for client activities and undertake Environmental assessment of venue as agreed with Coordinators/COO.

Other duties as agreed by both parties.