Assistance for seniors and vulnerable community members - WE Drivers


Please always follow proper hand washing and mask-wearing techniques.

If you or someone in your household is experiencing any COVID-19 symptoms, you should refrain or step down from volunteering by informing the Volunteer Coordinator asap.


Driving individuals to essential appointments (as requested by a health professional) dropping them off, accompanying if required (physical or cognitive disability present), and bringing them home after.


  • Request a Volunteer Kit if this is your first transport mission!


  • Call the person requiring assistance within 48 hours of getting the confirmation to introduce yourself, review the details of the appointment, and arrange a pick-up time.


  • We suggest to call again the day of the appointment as a reminder, and ask them to be waiting for you outside, if possible.


  • Arrive at the community member’s home at the designated time and provide assistance in and out of the vehicle as needed.


  • Greet the person, with your mask on. If they do not have a mask, offer them one from your kit. 


  • To improve the air circulation during the transportation, please open the window a bit if the weather permits, and set your system to fresh air mode (the arrow indicating the air comes from outside, and not recirculating mode) when you have someone else in the vehicle.


  • Accompany the community member to their appointment, but stay in the waiting room, and then drive them home afterwards.


  • The client is responsible for paying for the parking during their visit. 


  • Translation of medical information is NOT part of your volunteer responsibilities. This is the responsibility of the health care professional and/or institution providing services to the client.


  • You must not discuss any confidential information to which you may become privy with anyone other than a staff member. Volunteers must delete/shred any confidential client information following the assignment including all email correspondence.


  • If you would like a reimbursement for your mileage from your home, to the community member’s residence, to the medical appointment and back home, please complete the WE Volunteer Driver’s Expense Form once at least $25 of expenses are accumulated.  Please email a signed copy to the volunteer coordinator.  We will mail a cheque to your home within three weeks. 


Volunteer Responsibilities:

  • Car insurance is your responsibility. It is your duty to report the nature of your volunteer job to your insurance company.


  • Follow public COVID-19 regulations, which include follow proper hand washing and mask-wearing techniques, wearing a mask in certain medical and private home locations, and opening windows while driving to improve airflow.


  • Stay home and cancel your trip by contacting the volunteer coordinator if you present any COVID-19 or flu symptoms.


  • If a last-minute emergency (less than 24 hours) makes it impossible for you to provide transportation, you must contact the community member and their intervenor directly as soon as possible, then tell the volunteer coordinator.

It is important to be prepared and to follow instructions for your safety and that of the person receiving your help. 

Unfamiliar with transporting a person with limited mobility? Check out our online e-learning module on that topic here.

Mileage is reimbursed at .545c/km from your home, to the client's home, to the appointment and back! 

Qualifications Required

  • Do you have a valid driver's licence? / Avez vous un permi de conduire valide ? Must be Yes / oui
  • What is your fluency in English / Quelle est votre maîtrise de la langue anglaise Must be at least Conversational / conversationnel