Office Reception Host
Do you enjoy meeting new people, and want to develop or use your communication and admin skills? This is the role for you.
We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors.
We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.
What’s involved?
Activities could include:
-
Hosting the reception desk and welcoming visitors into the office
-
Offering visitors a seat and refreshments if appropriate
-
Letting colleagues know their visitor has arrived
-
Accepting parcels
-
Answering telephones and transferring calls/taking messages
-
Taking letters/parcels to the local post office
What time should you offer?
Ideally, we’d like you to offer to help with 1 shift a week, but we’d be delighted if you would like to offer more!
The following shifts are available:
Monday – 10am-1pm
Monday – 1pm-4pm
Tuesday – 1pm-4pm
Wednesday – 10am-1pm
Friday – 10am-1pm
Where will you be based
GOSH Charity Head Office, 40 Bernard Street, London WC1N 1LE
What can you gain from volunteering in this role?
-
Join an enthusiastic team, meet new people, and get more involved in your local community
-
Use and develop your communication and customer service skills, enhancing your CV if that is important to you
-
Knowing that you are helping seriously ill children, and their families have access to care and support by supporting the
Training and support
-
Welcome and induction from the Supporter Relations team including role specific training and briefings on how to use the telephone etc.
-
On the day support from the Supporter Relations team
-
E-learning to cover health and safety and information governance
-
Regular updates how your support is making a difference
-
Provided a Volunteer Handbook
What we are looking for
-
Confident at meeting new people and enthusiastic about offering them a friendly welcome
-
Can communicate clearly and confidently either face to face or over the telephone
-
Working knowledge of basic IT systems, Microsoft packages
-
Can undertake tasks using own initiative but confident to ask for help when needed
-
Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
-
Ability to represent GOSH Charity and our values positively
-
Over 18 years of age
What we offer in return
-
Reimbursement of out-of-pocket expenses in line with GOSH guidelines
-
Training and support as outlined above
-
A reference
Equality and diversity
GOSH recognises the strengths of equality, diversity, and inclusion – and how a diverse group of volunteers can help us reflect our diverse patient cohort. Therefore, we particularly welcome applicants from a range of different backgrounds.
We also recognise that disabled people, or those with long-term health conditions, may need some support from us to volunteer. We are more than happy to make reasonable adjustments and cater to your needs.
