Adoption Counseling

Adoption Counseling (Cats and Small Animals)

Overview: Assist our Adoption Specialists in counseling potential adopters on finding the right match for their family and home.

Prerequisite: 
- Cat or Small Animal Volunteer (Animal Handler) for 90 days
- Customer Service Webinar

Job Duties:
- Use open communication to learn about potential adopters and help find appropriate match
- Review animal information with potential adopter
- Answer questions that the potential adopter may have to the best of volunteers' ability and knowledge
- Update Cat Profile Binder
- Ensure cat cage cards are clean, legible, and complete

Days & Hours Needed: Adoption Counselor shifts are currently available Tuesdays from 12:00-2:00 pm and 2:00-4:00 pm, Wednesday from 2:00-4:00 pm, and Fridays from 2:00-4:00 pm.

Requirements: Communicate in a way that demonstrates and promotes collaboration, cooperation, problem solving, and interpersonal skills to foster a positive work environment, teamwork, and productivity. Other requirements are as follows:
  • Must follow the mission of the APF
  • Must attend the New Volunteer Orientation, Animal Handling training, and Adoption Counselor training
  • Knowledge of APF policies and protocols
  • Ability to represent the APF in a profession manner in all situations with the public, volunteers, and staff
  • Must be observant and communicate effectively 
  • Must be patient, courteous, outgoing, and able to handle stressful situations when dealing with customers and animals
  • Knowledge of cleaning and disinfecting protocols
  • Must read animal documentation prior to interacting with animal
  • Ability to learn and quickly adapt to changes in programs and procedures
  • Organize, prioritize, and manage multiple tasks
  • Must be able to squat and bend, lift and reach, stand for up to 2 hours, and lift up to 20 lbs
  • Able to withstand exposure to animal odors, diseases, possible contagious conditions, bites, scratches, animal waste, moderate noise levels, and cleaning chemicals
  • Working knowledge of cat behavior, breeds, diseases, and medical conditions is a plus
  • Computer proficiency, willingness to independently learn new technology and skills