The Shrewsbury and Telford Hospital NHS Trust

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General Interests


Volunteering in Administration means you'll be working closely with a team of passionate and dedicated people who are working hard to make a difference at our hospitals. Your support is invaluable because you'll be helping to keep the departments or wards fully stocked and functioning. 

Tasks may include answering telephone enquiries, photocopying, filing or welcoming visitors to the area.

Ward-based Volunteering

The aim of your role as a ward-based volunteer is to make a patient's stay in hospital as comfortable as possible by offering them your friendliness, energy and resourcefulness throughout your time there. You may also help encourage patients to eat and drink to help their recovery.

As a ward-based volunteer, you will work in partnership with ward staff, patients and carers to provide extra support and encouragement to patients on the ward.  There are many aspects to ward-based roles and for some elements (mealtime buddies and activity volunteers) you will need to complete additional training provided by the Volunteer Team.


A ward is a busy environment and it is essential that volunteers are able to take a proactive approach to the role, whilst always being guided by the Nurse in Charge, your role description and importantly, the wishes of the individual patient. 

To be considered for this role you must have an empathetic and caring nature and be available for at least 4 hours every week.


Volunteers in A&E support clinical staff and patients with non-clinical tasks to expedite the assessment and booking in process for walk in patients in the A&E department. Volunteers will support the smooth running of the department and the welfare of patients attending A&E.


Volunteer roles are either based in the A&E waiting room or clinical areas depending on your training and experience.

Maternity (Telford only)

Be part of a dedicated team of volunteers who support our maternity services.  As a maternity volunteer you will support women and their families in a variety of settings. It’s a rewarding role for anybody who would like to contribute to the quality of patient care. You could be meeting and greeting visitors and patients to the area or providing support directly to our patients on wards.

Gardening Club

Gardening volunteers undertake maintenance and improvement projects on the gardens and courtyard areas at both hospital sites or can be part of larger projects as and when they arise. Our volunteers help to improve the green and natural areas within the hospital for the benefit of our patients, visitors and colleagues.


Volunteers will work with hand tools on a variety of tasks as suits their skills and aptitude. Much of the work in the garden and grounds involves physical activity combined with an eye for detail and finish.


Hours and days flexible to suit the individual.


Cancer Services

Volunteers in this area can make a huge difference to our patients receiving care for a cancer diagnosis. Whether in a meet and greet role or providing company and refreshments to patients receiving treatment, a warm and smiley face can make a hard day a little easier.


If a loved one was in hospital, you would want the very best for them. That is why SaTH Charity exists, they are here to offer the support to go above and beyond what the NHS budget allows.

Fundraising can allow us to make hospital feel more like home. Whether is it dementia clocks for patients experiencing confusion, sensory equipment to offer calm to a distressed child, or a LED skylight in a room designated for End of Life Care. This wouldn’t be possible without the generous charitable donations and fundraising from the public.

We are always looking for volunteers with a variety of skills to assist in the coordination of fundraising or distributing kind donations from our community.

Patient Support

Spending time with a patient, even for short time, can make a huge difference to a patient’s hospital stay – particularly those who may not have many visitors. We are looking for volunteers to support our patients by:

  • Under the direction of the nursing staff, identify patient’s who may not have visitors either in the long term or just for the afternoon / evening concerned
  • Introduce self to the patient and explain the role of the Patient Support Volunteer
  • Ask patient if they would like you to sit and chat with them
  • keeping patients company by talking, reading and befriending them
  • carrying out short satisfaction surveys so we can analyse trends, celebrate achievements and mend problems (paper or electronic versions are available)
  • help patients reach their loved ones through phone or video calls (if you are confident using technology)

Meet and Greet

A warm smile and an offer to help can make a huge difference to someone who maybe visiting our hospital for the first time, who may be confused or stressed or simply rushing to get to an appointment and needs quick and simple advice to help them get to their destination. Meet and Greet Volunteers are on hand to support patients and visitors when they come onto the hospital sites.

Discharge Lounge - Helping patients get home

Volunteers in the Discharge Lounges will support the well being of patients and their timely discharge. 

Volunteers will work alongside staff to transfer patients to the lounges, collect and deliver discharge letters, prescriptions and belongings. They will also support patients waiting to go home by keeping them company, signposting and serving refreshments. 

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Volunteering at SaTH

All of our volunteers play an important role within our hospitals at SaTH, working alongside staff in a variety of departments. Volunteering is fun and rewarding, it allows you to meet new people, make new friends and try new things – it can even keep you active, mentally and physically. Our volunteers come from a wide range of backgrounds and we really value the different skills, outlooks and experiences that our volunteers bring to the organisation.

You can make a real difference to the experience of our patients, relatives and staff. As a volunteer you will meet lots of new people, and join a growing volunteer community at SaTH. Many people volunteer to gain experience in a hospital setting, learning and sharing skills, and it’s a great addition to CVs. Some people volunteer to give back to their community. Whatever your reason, our team would love to hear from you.

We offer many different volunteer roles, from volunteering on a ward or outpatient department to administrative roles and our new Response Volunteer role.