Volunteer Ambassador

Position Title:  Volunteer Ambassador

 
VOLUNTEER POSITION PURPOSE:

Volunteer Ambassadors help the St. Louis Aquarium provide exceptional guest service and education for the one million+ guests to the St. Louis Aquarium. This includes welcoming and answering questions for school groups/teachers, tour groups, daily visitors, as well as helping on the floor of the Aquarium to help with guest flow and answering questions. Candidates for this volunteer position must commit to a minimum of 5 hours every month and be 18 years of age or older.  

While volunteering, all activity must have safety as its main concern. The Volunteer Ambassador must be familiar with all safety procedures as specified by the St. Louis Aquarium at Union Station. 

All volunteers will attend orientation through the St. Louis Aquarium Foundation and must be familiar with and follow all safety procedures as specified by the St. Louis Aquarium at Union Station. Some volunteer positions may require additional training and/or supervision from other Aquarium and Aquarium Foundation staff members and departments as appropriate to the specific volunteer duties. 

The St. Louis Aquarium Foundation reserves the right to remove any volunteer for any reason.

 

ESSENTIAL FUNCTIONS:

While helping the Aquarium and Aquarium Foundation provide a quality visitor experience, volunteers may be asked to perform the following duties:

• Assist with guest flow and questions throughout the aquarium experience 
• Provide information and education regarding species and exhibits within the Aquarium 
• Where appropriate, direct questions and complaints to the appropriate team member/manager
• Follow all zoOceanarium Group, St. Louis Aquarium at Union Station, and Aquarium Foundation Standard Operating Procedures and Policies
• Create positive interactions and experiences for guests, volunteers and staff
• Be open to learning about every aspect of the St. Louis Aquarium and Aquarium Foundation and be open to suggestions and feedback
• Fulfill our institutional mission of instilling a sense of wonder, respect and stewardship for the local waterways, oceans and their inhabitants and ecosystems

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

Volunteer Position Requirements:
• Passion for enhancing the guest experience through interpretation about aquatic life and habitats 
• Ability to work in close proximity to the aquarium’s flora and fauna
• Strong communication skills and the ability to communicate effectively to staff, volunteers and visitors
• Ability to follow directives and implement constructive feedback from Aquarium and Aquarium Foundation leadership

Education & Experience:
• Ability to read and write high school level English
• Preferred experience presenting or communicating to small groups of people 
• Must be age 18 or older