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Retail and Foundation
Volunteers have been raising money to support Austin Health patients for more than 90 years. Our amazing retail volunteers sell donated goods and wonderful gifts at the Diamond Creek Op Shop, Austin Hospital Gift Shop and Royal Talbot Gift Shop and are always looking for people to join their team.
Current roles available
Retail Volunteer - Diamond Creek Opportunity Shop
The Austin Health Diamond Creek Opportunity Shop is a much loved in the local community. Selling donations of clothes, crockery, kitchenware, toys and furniture, the shop raises funds for vital hospital equipment. In 2023, funds raised through the Op Shop supported the launch of the Australian First Kidney Profusion Program, and in 2024 supported the fundraising for the da Vinci Xi Robot. Other supports have included garden projects, upgrades to medical equipment, computers for our nurses, and bariatric equipment for the care of patients. The Op Shop has opening hours from Monday to Saturday and is run by a team of dedicated volunteers, with the support of the Austin Foundation department of Austin Health, and the Volunteer Engagement Team.
Volunteers in the shop are well suited to working in a team environment, with direction from the Day Leader. A shift once a week for a minimum of 4 hours, or a whole day is ideal. More if you have the time and can commit to it!
Volunteers provide friendly, helpful customer service, and get a range of experience sorting and storing donations, maintaining the organisation and cleanliness within store spaces and performing other daily shop related tasks. There is room for growth to other roles such as cashier, and to become part of the committee, so if you are looking for a role that enables you to meet lots of different people and to work with a great team, make a real difference to your community, and gain retail skills and experience, then this could be the role for you!
Key tasks:
- Providing friendly customer services
- Maintaining the store's cleanliness and organisation
- Supporting team to care for stock, including:
- Receiving, sorting, and pricing donations
- Displaying donated items on racks or shelves
- Attending to safety of customers and volunteers through adherence to OHS procedures
Qualifications / skills / attributes:
- Supportive of Austin Values: Our actions show we care, We bring our best, Together we achieve, We shape the Future
- Ability to express empathy, respect for others, and able to work with diverse range of people in the community
- A strong sense of self and self-awareness, honesty and integrity
- The capacity to understand and help others proactively whilst maintaining clear boundaries of responsibility
- Positive attitude and willingness to learn
- Capable of working efficiently in a fast-paced team setting, being on your feet throughout shifts, and undertaking physical tasks as needed
- Strong communication and organisational skills are essential for interacting with team members and customers effectively
- Keen eye for detail when sorting various donated items, including clothes, furniture, housewares, shoes, etc
- Interest in recycling and reuse of donated merchandise
- Optional: Money Handling Skills would be beneficial for volunteers interested in taking on cashier duties
Training provided:
- Volunteer Induction training and Annual mandatory training
- On the job ongoing training with an experienced volunteer
- Other training as determined by the Volunteer Engagement team
Please contact volunteer.managers@austin.org.au if you would like further information
