Customer Care Volunteer Program
About the CCVP
The CCVP has been running since 2012 and was set up to provide visitors with a strong sense of welcome, while assisting them with information and practical needs.
Customer Care Volunteers
The CCVP volunteers provide more than just a friendly and welcoming face. They are there to help visitors with information about Melbourne, as well as assisting with way finding and the practical needs of those new to Melbourne.
The uniformed volunteers also provide a friendly and reassuring presence in times of need. If passengers have lost their luggage, need help with transport options, or have missed their flight, our volunteers are only too happy to accompany them and make sure they reach the services they need.
Volunteers also help to keep the airport safe, by reporting safety and security issues and helping to manage queues and movement of passengers.
Volunteers are assigned to a number of areas within the Melbourne Airport terminal for 4 hour shifts. The CCVP operates 7 days per week from early morning to late evening and volunteers choose the days and times that best suit them.
Click below link for more information:
Melbourne Airport - Customer Care Volunteers | Melbourne Airport
