Change your world by volunteering

Are you confident with everyday technology and enjoy helping others learn? Join our team at Hutt Street Library as a Digital Hub Volunteer and help community members build confidence using computers, smartphones, tablets and the Library’s online resources. You’ll provide friendly, patient support to people learning everyday digital skills.If you enjoy sharing your knowledge and connecting with people, this is a rewarding way to make a real difference in your community. 

Activities of Adelaide City Council’s Volunteer Program contribute to delivery of the City of Adelaide 2024 - 2028 Strategic Plan. Volunteering is highly valued in the City of Adelaide with volunteer activities contributing significantly to the positive experiences of residents, businesses, visitors and students.  The City of Adelaide recognises the importance of inclusion and access for everyone, removing barriers for participation and enabling people living with disability to participate equally in their communities. If the physical demands of this position are unable to be met as recorded below, please reach out so that we are able to better accommodate your needs.  

Volunteers will be given the opportunity to share their passions, abilities and skills in meaningful ways that strengthen community capacity.  Activities of Adelaide City Council’s Volunteer Program create a sense of belonging, enable creative expression, promote social inclusion, challenge inequity, encourage sustainable practices, and promote wellbeing in City Communities.

Volunteering with the City of Adelaide is a critical contribution towards the United Nations (UN) 2030 Agenda for Sustainable Development consisting of 17 goals. Volunteers effectively facilitate all Sustainable Development Goals by raising awareness, inspiring or engaging in grassroots efforts to bring about change, where this position offers a particular focus on:  

To provide support, guidance and tuition to customers at the Hutt Street Library interested in learning about new & emerging  digital technologies including basic computer/internet/email, iPad/iPhone, android devices and the Library’s Virtual Databases, such as Streaming Music Online, accessing ebooks etc.

• Provide friendly, supportive and clear training instruction to customers
• To use the Digital Hub equipment (e.g. computer/ internet/ email, iPad/ iPhone, android devices and eBooks etc. during training session and up skill in less familiar equipment when required
• Complete Digital Hub administrative procedures (e.g. volunteer timesheets and customer attendance and feedback forms).

Essential

• Excellent customer service and able to communicate with people from diverse backgrounds
• Able to work as a team member and individually as required
• A high level of knowledge in the day to day use of computers, the internet, email, online functions and internet abled devices e.g. iPads, iPhones, Android phones, tablets etc
• The ability to be supportive, patient empathetic and encouraging

Desirable

• Experience in the delivery of training
• Previous experience in a customer service environment

Training & Induction

All volunteers must participate in the City of Adelaide’s:

• Volunteer generic induction
• Site specific induction (inclusive of manual handling training and operating procedures where necessary)
• Completion of the online Workplace Health and Safety module
• Attend training provided by the Volunteer Supervisor to maintain or develop skills relevant to the role

Time Commitment

• Work hours will be arranged based on volunteer availability and the Digital Hub training program schedule at the Hutt Street Library which runs from Monday - Saturday
• It is expected that volunteers will complete at least one shift (2 - 4 hours) per week
• Attendance at meetings and training as organised by the Digital Hub Coordinator and/or the Volunteer Supervisor.

• All council volunteers are required to have a satisfactory current Working with Children Check. This will be provided and updated every 5 years by Adelaide City Council
• Comply with all Council policies and procedures outlined in the Volunteer Handbook
• Adhere to all Work Health and Safety instructions and advice provided
• Where required, uniforms and personal protective equipment will be provided by Adelaide City Council to be worn whilst on duty

Adelaide City Council volunteers are eligible for the following entitlements and benefits

• A MetroCard for use on public transport for travelling to and from the place of volunteering
• Discounts for our City of Adelaide businesses
• Access to free and confidential 24/7 counselling services via the Employee Assistance Program
• Membership with the Adelaide City Council Social Club (a fee applies)
• A voucher for selected Council UPark’s when public transport is not a suitable option for travel to and from volunteer shifts
• Reimbursement of pre-approved work-related telephone and travel costs where appropriate