Patient Companion – Cancer Care
The Cancer Care Unit at Lismore Base Hospital offers a range of outpatient services for patients receiving treatment for cancer. These patients do not stay overnight however will visit the hospital frequently for treatment.
Patient Companion volunteers within our Cancer Care Unit play a vital role in enhancing the experience of patients during what can be a very emotionally and physically challenging experience.
By offering emotional and social support to patients through light conversation, gentle activities and assisting with personal needs, your goal is to encourage a positive and calm environment and ensure patients are as comfortable as possible during their treatment.
Duty Statement:
• Liaise with the Nurse Unit Manager upon arrival and completion of shift.
• Liaise with Nurse Unit Manager during your shift for direction, as needed.
• Spend time with patients:
Gather blankets, towels and pillows to ensure patients are comfortable.
Prepare cups of tea, coffee and water in the patient tearoom on request, if comfortable to do so.
Listen to patient stories and respond with empathy and non-judgement.
Direct patient and visitor enquiries to staff.
• Support staff
Assist patients from the waiting room to the radiation room as required.
Encourage patients to complete feedback survey.
• Support the operation of the Wig Library by providing assistance as directed by the NUM and designated staff.
Patient Companion volunteers perform non-clinical tasks, therefore relieving time-pressure from nursing staff so they can deliver the best possible clinical care for patients.
