Grafton

Patient Companion volunteers in our Renal Unit play a vital role in enhancing the experience of patients undergoing dialysis treatment. Your goal is to encourage a calm environment and help reduce feelings of loneliness and boredom for patients.

 By offering patients emotional and social support though gentle conversation, light activities and assisting with personal needs, Patient Companions relieve pressure from nursing staff, allowing them to deliver the best possible clinical care for patients.

 This is a personal, diverse and important role supporting patients who receive treatment in hospital multiple times every week.

Duty Statement:

• Provide support to patients undergoing dialysis treatment:
  • Fetch blankets, towels and pillows to ensure patients are comfortable.
  • Prepare cups of tea, coffee and water in the patient tearoom on request.
  • Field patient and visitor enquiries to staff.
• Spend time with patients:
  • Listen to patient stories and respond with empathy and non-judgement.
  • Using resources from the volunteer toolbox to facilitate quiet activities with patients.
• Staff support:
  • Assist with mealtime by opening food packets and helping to clear away trays.
  • Maintain patient information displays and help staff keep areas clean and tidy.
  • Arrange transport and communicate with a patients support person on request.