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Our fast-paced retail team are dedicated to providing a top-quality shopping experience for all our customers, as well as encouraging quality donations and maximising income to the charity through sales and gift aid. We are looking for someone with high street retail experience to work with the team as a mystery shopper to help ensure that our customers are getting great customer service.
Our values are: We care, we are trustworthy, we work together, we are creative, we take pride.
These values underpin everything we do, and we expect all staff at St Giles, in all capacities - employees, bank staff, contractors, agency staff, those who hold honorary contracts, students and volunteers - to share and uphold these values. Each value is supported by behavioural standards, and all employees are expected to display these behaviours at all times.
We also expect that everyone who works here shall act in such a manner as to justify public trust and confidence and to uphold and enhance the good standing and reputation of St Giles Hospice. Individuals must therefore always carry out their duties with due regard to the Hospice’s Equality and Diversity Policy.
We are looking for volunteers to provide honest, constructive and confidential feedback on the shopping experience within our stores. This will include making a purchase and donating items our stores.
As a volunteer mystery shopper, you will help us ensure our charity stores are providing excellent customer service, maintaining high standards and creating a positive shopping experience. By visiting our stores anonymously and completing a short questionnaire, you will provide valuable feedback to help us improve where needed and celebrate what we are doing well.
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