Lymphoedema

                Volunteer Role Title

Outpatient Reception Volunteer

Location

Whittington

Hours

4 hour shift once a week

Wednesday 1pm-5pm

Thursday 1pm-5pm

Friday 9am-1pm

Role Purpose

St Giles Hospice offers emotional, physical and practical support for our patients, and those important to them. Whether it’s helping with pain relief, supporting a loved one or just being there to listen, we understand that sometimes it’s the little things that can make the biggest difference.

Our dedicated out-patient clinics provide out-patient appointments for our lymphoedema service, medical consultants, community clinical nurse specialists and our family support and bereavement team.

Volunteers in the outpatient's team will support the day to day running of the out-patient clinics and help us provide a professional service.

What will I be doing?

• Be a friendly, reassuring and welcoming face to patients, their families and visitors.
• Give direction to patient and visitors attending outpatient appointments.
• To be responsible for answering the telephone and taking messages as appropriate, booking appointments using the electronic patient record system and all other aspects of reception duties.
• Ensure the practitioners and clinical teams are advised when a patient or visitor arrives for an outpatient appointment.
• Ensure the practitioners and clinical teams are advised of any cancellations in a timely manner.
• Provide an effective handover between shifts.
• Assist the practitioners and clinicians in tasks as may reasonably be required.
• To sign-post patients and visitors to other departments/reception as appropriate.
• Ensure the out-patient reception area is clean at all times and to liaise with housekeeping as appropriate.

What’s in it for me?

As one of our valued volunteers, we will offer you:

• The opportunity to make a difference to the lives of people at the hospice
• An induction and settling in period
• Any training and development that is needed
• Add your volunteering activity to your CV, and get a reference
• The opportunity to meet new people and be part of a diverse team
• Support within your role
• Any out-of-pocket travel expenses
• Lots of appreciation for your amazing contribution
• Improved wellbeing and feeling good about helping others.

What do I need? 

•      Able to relate to people in a polite, friendly and courteous manner

• Good active listening and effective communication
• Experience of working with people in a group setting
• Good organisational skills
• Ability to work collaboratively as part of a team
• Emotional resilience and self-awareness, empathetic and patient
• Be able to communicate clearly and effectively

•     Someone who is creative/resourceful
•     Someone who has good listening skills
•     Understand and respect the confidential nature of the role
•     This role is subject to a Basic DBS check

What to do if I’m interested

Download and complete an application form from our website https://www.stgileshospice.com/support-us/volunteer/

email volunteering@stgileshospice.co.uk

For more information or an informal chat, call 01543 432031 and speak to someone about how volunteering would work for you.