PROGRAM NAME:     Resettlement Assistance Program (RAP)

POSITION TITLE:         Reception Support Volunteer

SCHEDULE:                   Flexible volunteer shifts available Monday to Friday based on

                                        volunteer availability and program needs.

LOCATION:                   Archway Gladwin   

REPORTS TO:               Volunteer Supervisor / Designate

POSITION SUMMARY

The Volunteer Receptionist supports the staff team by helping welcome visitors, clients, and callers. Under the guidance of staff, this role helps create a welcoming, organized, and professional environment at the front desk. The volunteer will assist with reception duties, basic administrative tasks, and maintaining the cleanliness and order of the reception area.

KEY DUTIES AND RESPONSIBILITIES

·        Welcome visitors, respond to general inquiries, and connect individuals with the appropriate staff member, program, or service.

·        Help maintain a clean, organized, and welcoming reception area, including keeping resources stocked and shared spaces tidy.

·        Support administrative tasks such as sorting mail, directing deliveries, filing, photocopying, and preparing materials.

·        Follow organizational policies, confidentiality guidelines, and contribute to a positive, inclusive environment for clients, volunteers, visitors, and staff.

QUALIFICATIONS

·        Friendly and professional communicator who is comfortable interacting with people from diverse backgrounds.

·        Reliable, organized, and able to work independently while maintaining a welcoming reception area.

·        Basic computer skills (Microsoft Teams, Email, Word, and Excel); multilingual, reception, or customer service experience is an asset.

Additional requirements: Criminal Record Check, and a willingness to learn and support Archway's mission and values.

WORKING CONDITIONS

• Volunteer opportunity based at the Archway Gladwin Office.
• Frequent interaction with clients, visitors, volunteers, and staff.
• Regular use of a computer, telephone, and other office equipment.
• May involve sitting for extended periods and occasional light lifting of office supplies and materials.

This volunteer role provides supplemental support to staff and enhances visitors' experience at the Gladwin site. Volunteers do not replace employees and are not responsible for duties that require organizational authority or decision-making.