Settlement Engagement and Transition Support (SETS) Program - Document Clinic Support Volunteer
About the Role
The Document Clinic support of clients to complete various forms to assist with their settlement. Internal liaison with Settlement Engagement and Transition Support (SETS) Program Case Worker, Refugee and Immigration Legal Service (RAILS) and potentially other SETS team members to ensure forms are completed & submitted accurately.
When and commitment
Wednesdays 1:30 - 4:30. A minimum 6-month commitment is requested.
What you will do
- Support clients to complete documents, forms and applications
- Maintain confidentiality and keep client information securely
- Actively support SSI Group’s vision and values
- Adhere to SSI Group policies and procedures
- Follow all reasonable directions provided by supervisor, or delegate
Essential
- Knowledge and understanding of the multicultural sector including relevant government policies and programs.
- Highly developed interpersonal, customer service and communication skills
- Highly developed written and computer skills across a range of applications including client records management systems
- Excellent attention to detail
- Ability to speak relevant community language eg Arabic, Dari or other Afghan language
Desirable
- Previous experience working with people from diverse backgrounds
Responsibility of Volunteers
- Actively support SSI’s vision and values
- Adhere to SSI policies and procedures
- Follow all reasonable directions provided by the Ignite Program Manager, or delegate
Reimbursement
Volunteers will have access to reimbursement for all pre-approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.
Training
Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.
