PROGRAM NAME:           Income Tax Preparation

POSITION TITLE:               Income Tax Screener Volunteer

SCHEDULE:                        Mon – Thu, 9am – 330pm (flexible hours / shifts)

PROGRAM DATES:           February 26th - April 27th

                                            *one training session to be scheduled the week before Feb 26th

LOCATION:                        2420 Montrose Avenue

REPORTS TO:                     Program Supervisor

POSITION SUMMARY

Archway Community Services is looking for enthusiastic volunteers to take on the part of Income Tax Screeners who can join our team.  If you enjoy working in a social setting, helping people, organizing, and managing intake tasks please apply.  

KEY DUTIES AND RESPONSIBILITIES

• Greeting clients and ensuring they have the appropriate tax information
• Assisting other tax volunteers in screening client intake and information (volunteer will not be filling out tax forms)
• Maintaining client confidentiality and information encountered in the process of completing duties
• Following operating policies and procedures for the taxation service
• Commit to at least one shift per week: morning or afternoon
• Reporting questions or concerns to the Program Supervisor / Lead Volunteer

QUALIFICATIONS

Education and Certification:

• Criminal Record Check required
• Registration with the Community Volunteer Income Tax program (will be done at orientation)

Experience:

• Office experience helpful

Knowledge and Skill Set

• Basic working knowledge of Canadian taxation documents helpful
• Proficient in English
• Bilingual speaking ability is an asset (Punjabi, Spanish, Dari/Farsi, Hindi/Urdu, Ukrainian, etc.)

WORKING CONDITIONS

• Checking-in people for their appointments in a busy environment and/or potentially interacting with difficult situations or people.

CORE COMPETENCIES

• Accountability and Dependability: Takes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity on a daily basis.  Reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines and appointments.  Communicates delays in work and renegotiates deadlines in a timely manner.
• Communication: Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences.  Expressing and transmitting information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizing information according to the audience in order to increase understanding.
• Ethics, Integrity, Confidentiality, and Trust: Models and promotes honesty and integrity within and with others.  Takes the right action at the right time and in a manner that complies with the processes and procedures of the organization and the law.  Demonstrates effective discretion, builds rapport with others and maintains confidentiality.  Displays honesty and transparency that exhibits the values and mission of the workplace.
• Valuing Diversity and Inclusion: Appreciating and leveraging the capabilities, insights, and ideas of all individuals.  Working effectively with individuals of diverse style, ability, and motivation.  Seeking to be inclusive of all abilities, cultures, and backgrounds; challenging exclusionary practices. 
• Professionalism: Behaves with fairness and consistency in communication, daily interactions, and decision-making.  Shares information and ideas with others in a collaborative manner.  Maintaining consistent lines of communication with manager, supervisor, team members and clients communicating deadlines, issues, status updates, and successes.  Maintaining appropriate interpersonal relationships and boundaries with staff and clients.