Site Operations - Information session New Gatehouse Front Of House
We are hosting an information session for new Volunteers to assist us.
As a Gatehouse Volunteer at Rippon Lea Estate, you are the welcoming face of the National Trust of Australia (Victoria). Your role supports the visitor experience by providing friendly front-of-house service, promoting membership, and assisting with retail operations.
Hours and Days per Week Required : Weekly to fortnightly, 10:00 AM – 4:00 PM (or until 5:00 PM during summer)
Reports to : Property Manager
Volunteer Duties and Responsibilities
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Welcome visitors and provide an overview of what is available on site
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Handle monies and ticket sales on NTAV POS software
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Encourage NTAV membership and engagement, including tour
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Assist with retail sales and customer service
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Light cleaning and upkeep of the retail space
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Restock merchandise and report any stock shortages
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Prepare and serve hot beverages for visitors
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Maintain a professional and friendly presence at the Gatehouse
Benefits for NTAV Volunteers
Face-to-face interaction with visitors and fellow volunteers
Opportunity to make new friends and expand your network
Contribute to preserving and promoting Melbourne’s cultural heritage
Free entry to NTAV sites, including guided tours, events, and exhibitions (on application)
Access to NTAV volunteer meetings, training, and special events
