Call Center
Our St. Vincent de Paul NKY Help Line is open Monday-Friday, 10am-2pm and is staffed by volunteers. Volunteers take calls for assistance requests, create cases in our Salesforce system, and convey important information to our neighbors.
While our Call Center is located within our headquarters inside our Erlanger location (2655 Crescent Springs Rd), once properly onboarded, volunteers may volunteer from home if they have a reliable working phone and internet access. A commitment of at least monthly shifts is required. Ages 18+ only.
Beginning in October 2025, this role will require a clear background check as well as additional technology and call-handling training.
