DOXA Customer Service

Festival Role (virtual)

·   Do you enjoy offering assistance to the public?

·   Are you interested in being the virtual face of the festival for our customers?

Volunteer Qualities

·  Friendly

·  Patient

·  Strong communication skills

·  Has existing knowledge of the festival/willingness to learn

Customer Service volunteers are prepared to be:

·  The first point of contact for anyone who has questions about the festival

·  Invest in learning and sharing knowledge on festival FAQs (pricing, dates, streaming capabilities, film information etc.)

·  Comfortable answering phone calls

·  Able to respond promptly and thoroughly to emails

·  Willing to learn Eventive ticketing software or exercise previous knowledge to help solve customer problems