Help improve care and services at Mercy Health
Delivery of compassionate care to our communities
Anyone can join the Mercy Health Consumer Advisor Register.
You might be a current or former patient, resident or client. You may also be a family member, friend, carer, or a member of the local community.
We value your insights and experiences.
Why Consumer Advisors matter
Consumer Advisors play an important role in shaping our care and services. By bringing diverse perspectives, they help us better understand what we do well and where we can improve.
We partner with consumers to guide the planning, delivery and evaluation of our care and services.
This partnership helps us to:
• create the best possible experience for each individual
• deliver safe, collaborative and responsive care
• better understand and meet the needs of the people and communities we serve
Best of all, you can choose to participate in person or remotely and decide how much time you’re able to commit.
A warm welcome
We welcome people of all ages, backgrounds, experiences, and abilities.
We are committed to inclusion and warmly encourage participation from people of all sexual orientations, gender identities, Aboriginal and Torres Strait Islander peoples, and those from diverse cultural, linguistic or faith backgrounds.
Please note all Consumer Advisors will have to undergo an onboarding process including a National Police Check prior to commencing in this volunteer role.
Find out more information here Consumer Engagement - Mercy Health
I would like to volunteer
How can you get involved?
Patient Information
You can read, review and help create pamphlets, factsheets and other publications.
Your feedback on these documents helps readers to use and understand them.
Committees and Working Groups
You can participate in meetings with staff and other consumer advisors to share the patient or carer perspective. It is important that the consumer voice is heard when we plan and deliver our services.
Projects and Improvements
Work with our staff on time limited projects or focus groups to help improve the services we provide.
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Share Your Story
Talking about your story and health care experiences helps clinicians, staff, and other patients better understand the patient journey.
Community Advisory Opportunities
Be the voice of your local community. Join other Consumer Advisors and staff on our Community Advisory Committee. You can help by making recommendations to us on matters that are important to your community.
Complete Surveys
Complete surveys to help our organisation, and local level programs to evaluate and measure our performance.
Staff Recruitment and Education
Play an important role by partnering with our staff. You can sit on an interview panel when we hire new people or provide education about the patient or carer experience through sharing your story.
Mission Statement
Our mission – Together we witness God’s mercy and strive for justice in the delivery of compassionate care to our communities – is at the heart of all we do. It is supported by our values, the behaviours we aspire to demonstrate every day in our quest to care for those in need.
The expertise, skill and dedication of our Volunteers is acknowledged and celebrated as well as the pivotal role they play in achieving our mission of bringing God’s mercy to those in need.
