Toronto - Evergreen Brick Works - Visitor Engagement - Welcome Desk Host (Spring/Summer 2026) - Apply Now!
Put out the welcome mat and greet visitors at Evergreen Brick Works!
Use your engaging personality to connect with visitors and help share the story of what we do!
The Brick Works site welcomes over 500000 visitors annually. Welcome Desk Host will act as a key point of contact for the public, engaging visitors through conversation, answering questions and providing information. You will also provide some administrative support to the site operations and programming teams. As a Welcome Desk Host you will help all visitors feel welcome and get oriented.
As a Welcome Desk Host, you will help to create positive experience at the Brick Works and draw more public attention to the programs, features, and activations across the site.
What you bring:
- Friendly, approachable, and a collaborative team player
- Outgoing and comfortable engaging with new people
- Customer service experience is an asset
- Strong verbal communication skills in English
- Interested in learning about Evergreen’s programs and the Brick Works site — training will be provided
- Friendly, approachable, and a collaborative team player
- Comfortable directing visitors to tours, programs, and other site activations
- Able to commit to at least 2 shifts per month from June–December
- Must be 18 years of age or older
🌟 Tasks & Responsibilities:
- Welcome and engage visitors at the Evergreen Brick Works Welcome Desk
- Share up-to-date information about Evergreen programs, events, the site, and surrounding area while encouraging visitors to explore and get involved
- Assist visitors with wayfinding and general inquiries in person and over the phone
- Deliver a high standard of visitor service using Evergreen’s G.U.I.D.E customer service approach
- Answer Welcome Desk phone inquiries and provide information and guidance using provided resources
⏰ When: Welcome Desk Host shifts will take place 7 days a week at Evergreen Brick Works. Please note that shifts on Saturdays, Sundays, Mondays and Tuesdays are of the highest priority. We encourage volunteers to sign up for these shifts first. Shifts are scheduled on weekends and weekdays from 10:00am-12:30pm and 12:30pm-3:00pm.
📍 Where & Getting Here: Evergreen Brick Works (550 Bayview Ave). Accessible by TTC bus at Davisville Station or our free shuttle bus outside Broadview Station. The specific meeting location will be announced soon and by email once you sign up. A site map will be sent before the shift. Click here to learn more about getting to the Brick Works.
✨ Commitment: Onboarded volunteers will be asked to commit to a minimum of 2 shifts per month from June until December, with at least one shift being on a priority day (Saturdays, Sundays, Mondays, or Tuesdays). Once completed, volunteers are more than welcome to stay on beyond December and commit for a longer period!
Note: If you are an Evergreen Tour Guide and have signed up for a tour guide shift on the same day, you are welcome to work around both roles.
🔎 Good to Know:
- Prospective volunteers will be contacted via a phone call to learn a bit more about yourself (e.g. skills, experiences, interests, etc.) and why you are interested in this role.
- In your application, be sure to indicate if you have a preferred day of the week to volunteer at the Welcome Desk.
- Successful applicants will need to attend a mandatory orientation & training on June 18 from 11am-12:30pm. The orientation will be in-person at Evergreen Brick Works. Meeting location and other details will be shared once volunteers sign up.
- Volunteers will be engaging with members of the public in this role.
- Volunteers may be asked in outstanding circumstances to support other tasks (e.g. set-up, tear-down, tidying, etc.) during shifts.
- Evergreen will soon be opening a new welcome centre (Building 14) and ravine centre, featuring an Indigenous storefront and welcome centre (Building 1). Welcome Host Ambassadors and Welcome Desk Hosts will Volunteers will be invited to play an integral role in shaping visitor experience in these new locations this fall.
- Other tasks (eg. administrative, tidying, etc.) may be assigned during down times.
🌳 How We Will Support You: Welcome Desk Hosts will receive comprehensive customer service and Evergreen organizational training. Volunteers will also receive regular communications from the Visitor Engagement team with important information about the site and upcoming programming. Your first 2-3 shifts will be considered shadow/training shifts at the Welcome Desk or with a staff member or experienced Welcome Desk Ambassador volunteer. Evergreen staff and experienced volunteers will provide ongoing training, support and feedback both on-site and by phone/e-mail. There will always be staff available for emergencies. Evergreen staff and experienced volunteers will provide ongoing training, support and feedback both on-site and by phone/e-mail. There will always be staff available for emergencies. Volunteers are encouraged to seek support on Mondays and Tuesdays from EGM staff. Volunteers will be working alongside Visitor Engagement staff between Wednesday and Sundays.
🤝 Perks & What You'll Gain: As a Welcome Desk Host you will build and enhance your customer service skills, meet lots of interesting people and function as a key part of bringing awareness to visitors about Evergreen’s work and programs. As there is an opportunity to develop passion projects with our team, share those projects with the public, and grow with the program as a volunteer. As always, volunteers who contribute 20+ hours in a season will also receive T-shirts (pending inventory), a 15% discount on Evergreen Garden Market purchases, and access to the Toronto Attractions Council Reciprocal Program.
📝 If This Sounds Like You:
Click the “Fill in an application” button at the top right corner of the page. Be sure to include as much relevant information as possible, so we may get to know you better. Once you’ve completed your profile, return to this page and click on the “+sign-up” button to apply. A member of our team will follow up with applicants to review expectations and ensure a good fit. Apply/sign-up below to become a Welcome Desk Host! A staff person will be in touch with you shortly about next steps in the application process.
💚 Already a volunteer? Log in to your volunteer profile and return to the role posting. Click on the “+sign-up” button toward the bottom of the page to apply.
⏰ Deadline to Apply: Please apply and sign up below by Friday June 5. To apply, please remember to click the “+ Sign Up” button below! We will contact you soon with next steps including a short phone call and orientation details. Applications will be reviewed on a rolling basis.
Questions? Contact Tyler (ttalbot@evergreen.ca) and/or volunteer engagement at volunteer@evergreen.ca.
Accessibility Statement: Evergreen welcomes volunteer applications from persons of diverse backgrounds and is an equal opportunity organization. Accommodation will be provided as required under Evergreen’s Accommodation policy. Please make your needs known in advance.
Qualifications Required
- Are you in either of these age ranges? Some volunteer roles are restricted based on age. Must be at least 18 or older
- In which region would you like to volunteer? Must be Greater Toronto Area
- English language skills Must be at least Advanced
Schedule Summary
This activity has the following schedule
| Date | Start Time | End Time |
|---|---|---|
| Thursday, June 18, 2026 | 11:00 AM | 12:30 PM |
