2020 Response Volunteer Sandwell Hospital

2020 Response Volunteer


1.0           Role summary


The role of the ‘2020 Response Volunteer’ is to assist the Trust during the COVID-19 Pandemic. Being flexible and able to take on tasks that will support our frontline staff, whilst they care for our patients.


NB: All duties will be carried out under the supervision / guidance of the volunteer / charity team and will never include tasks of a clinical nature. 


COVID-19 (Coronavirus) - If you are in any of the vulnerable categories, you are advised against volunteering in this role. Vulnerable groups link and guidance 24/03/2020:




2.0           Key Tasks


  • Wayfinding:

    • Outside main doors to hospital sites advising visitors of visiting restrictions
    • Outside main Emergency Department walk-in areas and BMEC, ensuring people are directed to the correct streams
  • Delivering of donations for staff e.g. provisions of meals, shopping packs etc.,
  • Receiving donations from patient relatives at main entrances to be delivered to ward areas
  • Phlebotomy appointments check in – across sites and some Health Centres
  • Distribution of leaflets/posters around the Trust areas



3.0       Confidentiality


The volunteer must maintain confidentiality of information relating to patients, staff and other Health Service business.


4.0       Health & Safety


Volunteers must be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992). This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust.


5.0       Equal Opportunities


The Trust has a clear commitment to its equal opportunities policy and it is the duty of every volunteer and employee to comply with the detail and spirit of the policy.


6.0       Smoking


This Trust acknowledges its responsibility to provide a safe, smoke free environment, for its volunteers, employees, service users and visitors. Smoking is therefore not permitted anywhere on Trust Sites.