PetSmart Cat and Small Animal Volunteer (13-15-year-olds with an adult, 16+ years solo)

These volunteers help with assisting clients, socialization, adoptions, and the day-to-day care of our cats and small animals at our off-site adoption center, located in the PetSmart by Bay Park Square Mall. Physical position. Duties may include cleaning, handling animals, and assisting staff with adoptions from start to finish. We are committed to finding the right fit for our organization and supporting them as they work closely with our staff, animals, and community. (Store Location: 825 Pilgrim Way, Green Bay)
Skills Needed
Volunteers must understand and be on board with our client-centered philosophy and approach; this includes approaching clients and situations without judgment. Volunteers must be committed to providing a welcoming environment for all visitors. Volunteers must be enthusiastic, outgoing, and detail oriented. Volunteers must have the ability to follow directions, read, write, and effectively communicate with staff, volunteers, and clients. The physical demands of this job include the following: standing, walking, bending, stooping, writing, lifting, grasping, reading, talking, and hearing. It is also imperative that volunteers are computer savvy, as they will be using our computers, database systems, and retail POS system. Volunteers in this role need to enjoy working with people and be able to engage in conversation with clients, be comfortable handling animals and reading animal body language, be computer savvy, and have good time management skills while feeling comfortable working in a busy environment. Volunteers also need to be open-minded and have compassion for wanting to help people find their furry companions.
Objective
Assist potential adopters at the Wisconsin Humane Society and provide support to our Staff.
Duties
- Work one-on-one with potential adopters to adopt an animal by sharing information about our adoptable animals and providing supportive resources to make their adoption as successful as possible.
- Answer client questions and provide support to clients as needed.
- Able to use our computers and software to complete paperwork for adoptions.
- Ring up clients for their adoption fee.
- Connect with Supervisors and staff as necessary for guidance on how to navigate and work through more challenging conversations and/or share pertinent information with clients.
- Clean and disinfect animal kennels.
- Feed and water animals as instructed by staff.
Required Training
- Meet & Greet with Volunteer Coordinator
- Volunteer Handbook & Waivers – Online Training
- People Centered Philosophy Video– Online Training
- Cat, and Small Animal Handling Training Videos – Online Training
- Animal Hands-On Trainings-With Staff
- One on One Training with Staff
Commitment/Age Requirement
Minimum of a 6-month commitment required.
Volunteers must be at least 16 years old or at least 13-15 years old with a parent.
Open Shifts:
(Morning 10-12pm shifts are cleaning only.)
- Mondays: None
- Tuesdays: 10-12pm, 1-3:30pm
- Wednesdays: None
- Thursdays: 10-12pm, 1-3:30pm, 3:30-6pm
- Fridays: 3:30-6pm
- Saturdays: None
- Sundays: None
