Welcome to South Warwickshire University NHS Foundation Trust

We are looking for Contact Centre Volunteers to support our +75 patients who have recently been discharged from the hospital and our DNA project. Calls will be made from Stratford to the individuals and provide a friendly and supportive conversation. You will need to be a good listener and clear communicator with an empathetic nature to fulfil this role.

Your duties will include:

• Speak directly to patients via a phone call
• Signpost to additional support if required using the information provided 
• Bridging the gap between inpatient and community life
• Advocating local groups and services to improve the quality of life
• Call patients with upcoming appointments to check if they are still able to attend
• Logging the outcomes of the calls
• Your contact with patients will positively influence their well-being and attendance