Front Desk Support

Role: Front Desk Support

Purpose: Assist the Intake Team to maintain smooth operation of the main reception area and ensure clients are provided with the appropriate support in accessing information and services.

Responsibilities:

  • Provide support in welcoming and greeting clients
  • Provide front desk coverage during peak, break and meeting times
  • Respond to general client inquiries
  • Answer phone calls, transfer callers to appropriate staff member, and/or take messages
  • Check clients in and direct them to pre-registered workshops
  • Other support as required

Competencies:

  • Highly organized, tactful and flexible
  • Friendly with good communication skills
  • Second language is an asset

Qualifications:

  • Good organizational skills
  • Computer/database experience
  • Client and customer service skills
  • Excellent written and verbal skills