Venue Operations Volunteer
Are you passionate about giving fantastic customer service and want to bring to life history with your fantastic customer service and storytelling?
As venue operations volunteer you will have the opportunity to support all aspects of our day-to-day operations alongside our venue team. You could find yourself welcoming visitors at our front desk, bringing to life our wide variety of displays and exhibitions with your fantastic storytelling, working with our duty-management team to coordinate venue operations or even work in our café serving a variety of refreshments and beverages. Full training for all aspects of the role will be provided.
What to expect :
Our volunteer roles are designed to be tailored around you, your interests and your skills. Training will be provided. Some of the things you could be up to include:
- Managing admissions and welcoming visitors to the venue using our ticketing system.
- Guiding visitors through our exhibitions and experiences, bringing to life our collections with exciting and immersive storytelling.
- Working within our café to serve a variety of hot and cold refreshments to our guests.
- Supporting with the set-up, take down and coordination of special events and programmes.
- Working with our venue team to open, close and manage the day-to-day operations of the venue from building presentation, safety checks and operational management.
- Managing the safety and wellbeing of our visitors in the case of an emergency.
- Guide, mentor, and support other volunteers to develop and learn alongside the team.
Skills and Experience :
Ideally to be comfortable in this volunteer role we think you will need to have:
- You must have a passion for amazing customer service
- A passion for history, arts and culture.
- You must be comfortable interacting with a variety of people in a number of formats.
As a result of volunteering in this role you will get:
- The chance to bring to life exciting exhibitions and memorable experiences.
- Experience in F&B operations including basic food hygiene training.
- Experience and knowledge in venue operations and management.
- A variety of volunteer benefits including free access to all HCT venues.
Expectations:
We expect professionalism from all who are representatives of Hampshire Cultural Trust. Whilst conducting your role or any activity that may be considered to represent the Trust, you are expected to uphold our values and standards, working in alignment with our policies and expectations of conduct.
Values:
Our values are very important to us, and we expect all volunteers, staff, and everyone we work with to abide by these when representing HCT and working with us:
We have the courage to aim high and think differently
We are imaginative, resourceful and flexible in what we do and how we do it
We aspire to the highest standards in everything we do
We are all responsible for our success, as individuals and together
We inspire our people to collaborate, share knowledge and celebrate our achievements
We are considerate, respectful, and understand each other’s similarities and differences
We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.
