Visitor Scheme - Community Visitors Scheme Volunteer Position

Wellness – Community Visitors Scheme

Position Title: Community Visitors Scheme Volunteer Position


Section/Unit: Chester Hill Neighbourhood Centre


Direct Supervision: Aged Care and Volunteer Programs Coordinator



Position Description:

 The Volunteer is designated to a resident in a Local Aged Care Home. The volunteer is responsible for conducting a conversation/discussion and/or motivation when visiting the resident two hours per fortnight to be a companion. The two hours per fortnight may be broken up into four half hour visits or two one-hour visits (minimum). The residents may be from a variety of ethnic backgrounds. Residents are mostly frail people and/or have a disability or other special needs and a ‘Resident Profile’ is obtained from the Aged Care Home to assist with your role as a volunteer visitor.

Community visitors assisting in activities/reminiscing/communication/information will enable their resident to increase in confidence and self-worth, enjoy conversations and help improve their quality of life.  


Duties and Responsibilities:



  • Complete and sign visitors ‘Record Sheet’, sign in Aged Care Home visitor’s book and the exercise book provided in the Aged Care Home.
  • Visit weekly or fortnightly
  • Organise your topics for discussion each visit
  • Arrange occasional special visit if requested e.g. birthday visit
  • Ensure that your resident has the opportunity to speak
  • Encourage the resident if they are hesitant at trying out their skills (you may need staff from the home to assist in this area).
  • To follow the Do’s and Don’ts in the Community Visitors Scheme ‘Memorandum of Understanding’.
  • To inform your CVS Coordinator in writing of any change of status in regards to your National Criminal History Police Check (generally referred to as a “Place Check” (i.e. any criminal charges or convictions).
  • Work Health and Safety- Ensure Work Health & Safety 2011 applies at all times. Volunteer duties- A Volunteer has the same WHS duties as a worker. This includes:
  • Taking reasonable care for their own health and safety
  • Taking reasonable care for the health and safety of others
  • Complying with any reasonable instruction by the PCBU
  • Complying with any reasonable policies and procedures of the PCBU






  • A basic command of the English language and/or able to translate for Non English speaking residents.
  • Proof of flu vaccine been done
  • Able to maintain social distancing
  • Knowledge of infectious control
  • An interest in working with the aged, people with dementia, people with a disability and from different cultural backgrounds.
  • Experience or willingness to be trained
  • Agree and complete a National Criminal History Police Check and complete a Statutory Declaration according to Chester Hill Neighbourhood Centre (CHNC) requirement and guidelines and requirements from the Dept. of Health.
  • Common-sense approach
  • Sound communication and listening skills
  • Maturity and personal attributes are considered
  • To be able to volunteer in a role that requires different levels of communication
  • It is preferred that visitors are aged 18 years and over as there is a signed Memorandum of Understanding that could be legally binding. The project coordinator will assess the appropriateness of a person/student aged between 16 and 18 years which requires parental consent and/or Statutory Declaration.




  • Commitment to participate in training, development and support meetings.



We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.



Updated: 08/09/2020

Start Date: This is an ongoing, open position.