Patient stories volunteer

Patient stories volunteers help us keep improving our services by chatting to patients about their experiences, showing us what's working well and what could be better. Volunteers work a Patient Experience Facilitator who matches you with patients and supports you while you collect their story. 


  • Westminster, Kensington & Chelsea, Hammersmith & Fulham
  • Richmond, Merton and Wandsworth
  • Virtual

Desirable skills

  • Excellent telephone manner and people skills.
  • Computer literate
  • Good communication skills.
  • Comfortable engaging in conversations with new people.
  • Compassionate
  • Being able to use your own initiative but be able to ask for help when you need

Read the full role description here