Retail Roles


Thank you for your interest in volunteering for Tŷ Hafan and taking the first steps in helping us to make a short life, a full life.

Our current Volunteer Vacancies are outlined below. There is a huge range of ways you can volunteer for Tŷ Hafan, and it really doesn’t matter how much time you give. Every hour is precious and gratefully received.

Once you have found a role you like the sound of, you can apply by clicking the title of the general interest and then click the "fill in an application" button.

If you are interested in volunteering for Tŷ Hafan but the role you would like to do is not listed below, please get in touch with us at volunteering@tyhafan.org
We are open to discussing and creating new roles which suit you, your skills and/or experience. 


Overseas Applications

Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.


Useful Links

Ty Hafan's Volunteer Handbook

Volunteering FAQs - Ty Hafan

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Retail Roles

Retail Stockroom Volunteer - Adults

As a retail stockroom volunteer, you will help us sort, price and display donated items in our charity shop. You will also assist with keeping the stockroom organized and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.


Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards

•  Following our health and safety procedures

•  Working as part of a friendly team


What type of person are we looking for?

You will be:

•  Reliable and punctual

•  Have good communication skills and attention to detail

•  Able to work independently, as part of a team and follow instructions

•  Interested in retail and charity work

•  Willing to learn new skills and take on new challenges


Here's what you can expect from our training program:

•  A flexible schedule that suits your availability

•  Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and a DBS check is not required for this role.

We can't wait to welcome you to the team!


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Till & Customer Service Volunteer - Adults

As a Till & Customer Service Volunteer, you will be responsible for greeting customers, processing sales and keeping the shop tidy and attractive. You will also be supporting our mission to help make a short life a full life for children in Wales with life-shortening illnesses. Join our team today and make a positive impact on your community and beyond!

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.


Considerations:

Age requirements: 16+

Locations: Across our shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards

•  Following our health and safety procedures

•  Working as part of a friendly team


What type of person are we looking for?

You will be:

•  Reliable and punctual

•  Have good communication skills and attention to detail

•  Able to work independently, as part of a team and follow instructions

•  Interested in retail and charity work

•  Willing to learn new skills and take on new challenges


Here's what you can expect from our training program:

•  A flexible schedule that suits your availability

•  Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and a DBS check is not required for this role.

We can't wait to welcome you to the team!


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Volunteer Retail Assistant - Under 18

Do you want to make a positive impact in your area and have fun at the same time?

If you are aged 16 or older, you can join our amazing team of volunteers and help us to raise vital funds for children with life-shortening conditions.

This role offers a variety of different experiences, including learning how to merchandise and price items. You will also meet with people from diverse backgrounds and cultures, as well as gain valuable skills and experience for your future career.

We would love to have you on our team!

Whatever time or skills you have to donate, you can make a difference to the lives of children with life-shortening conditions, and their families in Wales, today. 


About the role:

This role will be based at your local Tŷ Hafan charity shop, working as part of a team of volunteers assisting the Shop Manager.  

Our shops are open Monday-Saturday, 9am-5pm and we are entirely grateful for any time you are able to donate; whether that's 2 hours a week, a half day each week or multiple days per week.

Funds raised in our shops go directly towards caring for the entire family, from complimentary therapy treatments for children, to respite care for families, to sibling support activities & experiences. By volunteering, you directly help us to raise vital funds for children with life-shortening conditions and their families.


If you think you may be ready to join the Tŷ Hafan family and start making a meaningful impact on the lives of children with life-shortening conditions, and their families, please click here to view a full role description or here to fill in an application form.


Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so are unable to support any overseas VISA sponsorships/applications. 


Shop areas:

Aberdare 

Abergavenny

Cwmbran

Carmarthen

Cardigan

Lampeter

Llanelli

Neath 

Port Talbot 

Porthcawl 

Penarth 

Talbot Green

Whitchurch 

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Duke of Edinburgh / Welsh Bac Opportunities

The Duke of Edinburgh’s Award - The JCB Academy

Welsh Baccalaureate and the University of Bath | Student bloggers

Are you looking for a rewarding way to make a difference in your community? Do you want to gain valuable skills and experience in the retail sector? If so, you might be interested in volunteering at our charity shop as part of your Duke of Edinburgh Award or Welsh Baccalaureate.

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.


Considerations:

Age requirements: 16+

Locations: Your local Ty Hafan shop (areas listed below)

Time commitment: Varied based on what you are able to do and the requirements of your award


About Tŷ Hafan:

Tŷ Hafan is a leading Welsh children's charity, with our hospice and headquarters based in Sully, Vale of Glamorgan.

We provide comfort, care and fun to children with life-shortening conditions, whilst supporting their families and helping them to make a short life, a full life; creating precious memories and helping them to make the most of the time they have together.

Tracy Jones, Director of Family Wellbeing and Outreach Services for Tŷ Hafan, said: “When families are told that their child’s life is going to be short, their whole world changes. It changes again when they realise they must consider end of life care, and again, when they finally lose their child.

“Tŷ Hafan is there to provide endless support to families from the moment their world changes.

“We can’t give a family more time, but Tŷ Hafan can make sure those families who find themselves facing a nightmare such as those faced by families in our care, have the time and the support they need.”


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

• Preparing items for sale, such as steaming, ironing, tagging and labeling

• Moving items from the stockroom to the shop floor

• Keeping the stockroom clean and safe of any hazards

• Following our health and safety procedures

• Working as part of a friendly team


What type of person are we looking for?

You will be:

• Reliable and punctual

• Have good communication skills and attention to detail

• Able to work independently, as part of a team and follow instructions

• Interested in retail and charity work

• Willing to learn new skills and take on new challenges


Here's what you can expect from our training program:

• A flexible schedule that suits your availability

• Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We can't wait to welcome you to the team!


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Retail Maintenance Volunteer

Retail Maintenance Volunteer

Maintenance Volunteers provide vital assistance in helping us to maintain our Retail buildings and to ensure our shops are well presented and inviting, as well as being a safe and welcoming work environment for our staff and retail volunteers.


• Minimum age requirement: 18

• Location: Shops across South & West Wales (using company vehicle)

• Hours: Flexible (min 4 per week, Mon-Fri)


 

The purpose of this role

  • To assist the Retail team with maintenance related tasks 

 


Activities you will be involved in:

  • Internal painting
  • Changing lightbulbs
  • Minor cosmetic repairs
  • Supporting with any other general D.I.Y and maintenance tasks as needed

We understand that not all tasks will suit all volunteers, so your likes, dislikes, strengths and preferences will be considered when allocating tasks. All tasks will be issued under instruction from the Shop Support Team with transport, materials and access to tools provided.


What skills will I need?

  • Attention to detail
  • Ability to work as part of a team and independently
  • Ability to work safely and to not endanger yourself or others, maintaining a safe working environment at all times
  • Experience or a keen interest in DIY/maintenance related tasks (professional or hobby)

Information on training provided

  • Full induction provided by our volunteering and Retail department
  • Health and safety training
  • Support and guidance from the Facilities team
  • Regular volunteer meetings

Benefits of volunteering:

  • Become part of the Tŷ Hafan team and family
  • Meet new people and make new friends
  • Personal satisfaction of giving back to the community and helping to make a difference
  • Sharing/gaining new skills, knowledge and experience to help Tŷ Hafan achieve their goal
  • Opportunity to obtain a professional reference after 3 months (if required)
  • Most importantly - have fun!

Application information:

You can apply by clicking the “apply now” button below. You will be asked to complete a volunteer application form and provide two references.

If you are unable to provide references for any reason, please do not be discouraged from applying. Just pop us a message and we will be able to help.

If volunteering at Head Office, a Basic DBS check is required. Hospice based volunteers will require either a Standard or Enhanced DBS.

If you have any questions before applying, please feel free to email volunteering@tyhafan.org


This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.

Social Media Marketing Volunteer - Retail Shops

Are you passionate about social media and retail? Do you want to use your skills to make a positive impact in your community? If so, you might be the perfect candidate for a Retail Social Media Marketing Volunteer position.

As a volunteer, you will help create and manage engaging content for your local retail shop's social media platform (Instagram). You will also interact with customers and potential customers online, and promote our shop's products, services, and values. 

This is a great opportunity to gain valuable experience in social media marketing, while also supporting your local Tŷ Hafan charity shop and our customers. 


Considerations:

Age requirements: 17+

Locations: Across one of our shop areas listed below

Time commitment: Varied based on what you are able to do, but ideally, we would be looking for you to support for at least 2 hours per week


About our Tŷ Hafan shops 

With 17 locations across South & West Wales, our shops are pivotal in raising funds to help us provide comfort, care and support to children with life-shortening illnesses and their families, across Wales. 

As well as raising funds, our shops are a presence in the communities we serve and are an important means of promoting the Tŷ Hafan brand in the community.  

Our shops are managed by a small paid team with the support of our volunteers, who so generously give up their time, and with the support of our donors whose stock allow us to keep our shops full and appealing to our customers. 


Why do we need your help? 

Each of our shops are unique thanks to our diverse shop teams and the fantastic donations we receive from our supporters. We want to celebrate and promote our shops to increase engagement and brand reputation, in the hopes of encouraging more people to shop with us, donate to us, volunteer with us and to become supporters of Tŷ Hafan.  


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

Researching and creating creative content for our Shops Instagram channel 

Advertising products we have for sale  

Thinking of innovative ways to drive engagement and increase followers to our Shops Instagram channel 

Photography and producing videos for Stories 

Keeping up to date with current trends 

This is an exciting opportunity to help us to maximise engagement, promote our products and raise awareness of Tŷ Hafan's campaigns.


What type of person are we looking for?

Ideally you will have experience or a keen interest in using social media and producing content, particularly for Instagram. You will also have good written communication skills with good attention to detail and the ability to think creatively. Photography experience is desirable but not essential.


What difference will you make? 

Our Shops Instagram presence is something we really need help developing to promote our shops. Our shops are one of our main income streams for raising much needed funds to support children in Wales with life-limiting illnesses, but we would like to have a bigger impact and reach a new audience!   

You will be helping to essentially encourage more people to visit our shops, to buy and to donate, so that we can raise more money for the children and families in our care.  

Our volunteers are the bread and butter of the charity and we really couldn't carry on without them. You will be part of an amazing family of like-minded individuals who all want the same thing - to see our hospice thrive and to see smiles on the faces of young children!   


Here's what you can expect from our training program:

You will be fully briefed by the Tŷ Hafan team and a full induction will be provided to include:

Social Media Marketing Training

Privacy and Data Protection

Tŷ Hafan’s Brand Guidelines

Other ad-hoc training relevant to your role


The benefits of becoming a Retail Social Media Marketing Volunteer

• You can gain valuable skills in digital communication, content creation and marketing

• Develop your communication, creativity and teamwork skills

• You can boost your CV and portfolio by showcasing your work for a good cause

• You can expand your neatwork and connect with life-minded professionals 

• You can increase awareness, engagement and funds with a cause that matters to you and your community

• Make a positive difference in the lives of children and families


Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and a DBS check is not required for this role.

We can't wait to welcome you to the team!


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Mission Statement

Where a short life, is a full life

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones. We are a lifeline to families who often live hugely stressful lives, struggle to get their voices heard and rarely enjoy quality time together.

We believe every child with a life-shortening illness, deserves a life full of happiness and meaningful moments.

At our welcoming and vibrant hospice in Sully, and in communities and homes across the country, we do all we can to help families enjoy time together and create precious memories.

We’re also a safe and loving haven when a child is close to the end of their life, providing comfort and expert care in a family’s darkest hours and beyond.

Put simply, we are a vital lifeline to our families. Easing their worries. Giving them hope of a brighter future. And helping them enjoy life again.


At the moment we only have enough money to support 10% of the families who need our support. You can help us to reach every family who needs us.