CURRENT OPPORTUNITY: DONOR RELATIONS VOLUNTEER
2020 was a big year for fundraising at Fringe Theatre! Due to the cancellation of the Festival, and the subsequent Tears, Beers & Tickets You’ll Never Use campaign, over 2,400 people made a gift to the organization. The Donor Relations Volunteer will support Fringe Theatre’s development team in thanking and stewarding our 2020 donors, primarily through personal phone calls.
DEADLINE TO APPLY: MARCH 28, 2021
Duties and Responsibilities
- Make telephone calls to thank donors for their gift to Fringe Theatre
- Engage donors in a conversation about why they donated and their personal connections to the Fringe Festival
- Share the impact of donations on the Festival, artists, and greater community, including the impact on your personally
- Respond to or escalate donor questions (ie. 2021 Festival, tax receipts, etc.)
- Log donor calls in Neon, Fringe Theatre’s cloud-based donor database
NOTE: Volunteers are not responsible for soliciting donations. This volunteer position is focused on thanking and stewarding our existing donors, not seeking new donations.
Skills and Qualifications
- Comfortable making phone calls and having meaningful conversations
- Outgoing, enthusiastic, and prepared to offer radical hospitality
- Excellent active listening skills and ability to personalize conversations
- Able to use sensitive and confidential information appropriately
- Understanding of individual donor needs and perceptions
- Able to do basic online data entry or willingness to learn
Location
This is a remote volunteer role, meaning that the work is performed off-site. The Donor Relations Volunteer can work from the comfort and safety of their home, or wherever they have internet and phone access. A cell phone will be provided to make phone calls, but a computer with internet access is required to log calls online.
Time Commitment
This position is a short-term volunteer role from April 7 to June 16, 2021. Each volunteer will be asked to make at least 135 donor calls over nine weeks (15 calls per week). We estimate a weekly time commitment of approximately 2.5 hours. The position is very flexible and can be completed on a volunteer’s own schedule.
Training
All volunteers are asked to attend a mandatory training session on Zoom on April 7 from 6 to 8 pm. Training will cover both the process of making calls and entering data online as well as the skills required to have authentic conversations with donors. A check in meeting will take place on Zoom on April 28 from 6 to 7 pm to discuss any challenges experienced so far and to share stories of success.
Benefits
There will be a volunteer recognition dinner on the evening of June 16 to wrap up the project and celebrate the contributions of all volunteers towards our goal of calling all 2020 donors.
Have questions about the duties or requirements for this role? Get in touch! The Fringe Volunteer Department is here to ensure you have the most fun and satisfying volunteer experience possible. Send us an email at volunteers@fringetheatre.ca or call us at 780-409-1922.
