Wildlife Hotline



NOTE: Volunteers must attend in-person training at Downsview Park for their first 2-3 shifts. After this time, volunteers will be given the option of continuing in-person shifts or transitioning to performing this role remotely (TWC's IT Specialist will set the volunteer up to remotely access databases, emails etc. from their home desktop or laptop.)

Toronto Wildlife Centre's Wildlife Hotline is the busiest in Canada and handles more than 30,000 calls per year, up to 200 calls per day during the busy spring and summer seasons. Volunteers play an integral role in the function of the hotline by transcribing messages for the Hotline staff and ensuring situations of concern are dealt with immediately. While this role does not directly involve work with animals, it is a role where you will still be able to learn a tremendous amount about wildlife rehabilitation and wild species across the GTA.

What you'll do

- Transcribe phone messages and accurately enter information into the hotline database.

- Assist in admitting sick, injured and orphaned wildlife.

- Filing and administration of patient files

- Assist with donation drop-offs including gathering donor information and an inventory of donated items.

- NOTE: volunteers are NOT expected to call back members of the public who leave messages about wildlife. This is conducted by our highly trained and knowledgeable staff members.

Time Commitment

Hotline volunteers are asked to commit to one scheduled shift of 5 hours per week for a minimum of 5 months. There are two possible shifts each day: 8:30am-1:30pm or 1:30pm-6:30pm.

* Spring and summer are the busiest seasons at TWC and hotline staff rely heavily on the assistance of volunteers to stay on top of the high call volume. While we understand time off is sometimes needed, we ask that you commit to no more than 3 cancelled shifts between April-September.


- 18 years of age or older

- Speak and write English fluently

- Intermediate computer skills (experience with databases, search engines, and basic understanding of Microsoft Word, Excel and Outlook are all assets).

- Ability to listen and type simultaneously

- Ability to type 40-50 words per minute

- Comfortable working in a fast-paced role

- Up-to-date tetanus vaccination (for in-centre shifts)

- Strong customer service skills an asset

- If your preference is to remotely volunteer, you must have access to a reliable computer and internet connection from home 

- Non-profit volunteer experience an asset

- Preference is given to those who can commit longer than the 5 month minimum.


On-the-job training is provided by experienced Hotline staff members at our Downsview Park location. There is a $25 training fee to cover staff training, a volunteer t-shirt and nametag.