Adult College - Volunteer Administration Assistant
Job Title: Volunteer Administration Assistant
Department: Adult College
Site(s): Barking or Dagenham Campus
Responsible to: Student Services Manager
The Adult College of Barking and Dagenham is the Local Authority’s leading provider of adult and community learning graded “Good” by Ofsted in December 2016. Barking and Dagenham is a vibrant and growing Borough and the Adult College is committed to supporting its community to seize the opportunities this growth will bring. Come and join the team and start making a real difference today.
|
The Adult College is committed to safeguarding and promoting the welfare of learners and expects all its staff and volunteers to share this commitment. All post holders are subject to a satisfactory enhanced Disclosure & Barring Check |
Role Purpose:
This role provides an exciting opportunity to join a dedicated & supportive team and will give you an introduction to working within a fast-paced administration role.
You will work alongside the student services team providing excellent customer service and information to existing and potential students, staff and visitors to the Adult College of Barking and Dagenham
Skills Required:
- Ability to establish positive relationships with others
- Working at Level 1 in English
- Excellent communication & listening skills
- Good IT skills
- Clear and polite telephone manner
- Excellent organisational & time management skills
The above duties are neither exclusive nor exhaustive and the volunteer may be required to carry out such other appropriate duties as may be required.
What we offer:
- A comprehensive induction
- Experience of working in a customer service/office environment
- On-going support
- A personal development plans
- Further optional training can be provided or facilitated which can give you the opportunity to become a Reception and Information Assistant
Benefits of the Role:
The volunteer will be given the opportunity to improve their customer service skills and to also improve their communication skills.
This role will give the volunteer the chance to develop or gain problem solving skills. The volunteer will also be able to interact with a wide range of people.
We will provide training relevant and support for the role, this includes customer service, health and safety and data protection training using the council’s iLearn Training system, courses include;
- General Data Protection Regulation (GDPR) 2018
- Customer Care
- Health, Safety, Wellbeing Awareness
- Equalities and Diversity
- Safeguarding Children
- Safeguarding Vulnerable Adults
Further training opportunities may be available.
We will also provide a reference after you have been volunteering with us for 3 months.
