Virginia Zoo

Position Title: Survey and Evaluation Support

Position Category: Education & Interpretation (80 hours/year service requirement)

Purpose:

To support the Education Department, and the Zoo as a whole, collect and organize data relating to the guest experience at the Zoo with the purpose of establishing benchmarks for engagement and identifying areas for growth in the guest experience.

Duties:

• Clock in/out for every shift
• Report to designated supervisor at the beginning of the shift
• Assist in collecting all needed materials for shift, including: survey cards, survey copies and clipboards, tablets, etc.
• Assist with data entry as available and needed
• Engage zoo guests in a positive and enthusiastic manner and maintain professional demeanor while receiving guest feedback
• Return all materials to designated place

Prerequisite Service: Entry Level (0+ Hours)

Qualifications:

• Must complete general Zoo Crew Orientation Training and in-person or online Survey & Evaluation Support Training
• Must meet with Volunteer Programs Manager prior to first shift
• Complete on-the-job training of duties listed

Supervisors:

• Volunteer Programs Staff
• Curator of Education and Education Staff
• Human Resources Manager