Shine Volunteers
Provide efficient and courteous service to Shine customers and help maintain the retail operations. The shop is located at the SCCA House.
Responsibilities
- Provide excellent customer service for patients, families, staff, and community members who enter Shine.
- Assist with purchases as needed.
- Receive incoming phone calls and determine appropriate action, provide all directions and information in a courteous and helpful manner.
- Process sales transactions, including cash and credit cards. Ability to make correct change for cash sales.
- Assist with unpacking, tagging and stocking merchandise. Clean displays and restock inventory as needed.
- Make eye contact; greet every patient/visitor entering the shop (important theft deterrent function).
Time Commitment
A minimum volunteer commitment of six months is requested. Volunteer shifts are available Monday through Friday, from 10 am – 2 pm and 2 – 6 pm, and two Saturday shifts, from 10 am – 2 pm and 11 am – 3 pm. Volunteers will always work with paid staff in the store.
Qualifications
- Excellent customer service and interpersonal communication skills.
- Experience in retail operations a plus.
- Willingness and ability to learn use of personal computers with Windows operating systems.
- Essential functions include the ability to bend, reach and lift items (while restocking, unpacking and displaying goods up to 15 lbs); ability to stand for up to four hours and vision (eye contact is theft deterrent).
- Ability to be on time for all scheduled shifts and to provide timely notification if unable to volunteer.
- Comfort in handling cash, sales transactions and reconciliation of cash drawer at end of shift.
- Familiar with Emergency Response system (this will be provided in training).
- Ability to provide empathetic listening, warmth and compassion.
- Ability to be flexible and sensitive to the needs of patients, families, caregivers and staff.
- Respect of diverse lifestyles, cultures, religions and values.
- Ability to work as part of a team and collaborate with fellow volunteers.
- We seek energetic, friendly, self-motivated and problem solving individuals to join our volunteer staff.
