Chinese Help Line


Welcome to the S.U.C.C.E.S.S. Chinese Help Line Volunteer Portal

All help lines volunteers received intensive training in order to provide quality service to the community. Ongoing training and education are developed to maintain high service quality. All volunteers must be 19 years of age or older and pass a criminal record check. As well, there is a $110 (S.U.C.C.E.S.S. member) / $120 (Non- S.U.C.C.E.S.S. member) charge for training and Basic English language skills are required. Please note that the Chinese Help Line is located in Richmond, BC.

非常感謝你對中僑心理熱線的支持。所有的義工必須是 19 歲或以上,並且持有良民証。參加義工訓練課程需另外支付$110 元(中僑會員)或 120 元(非中僑會員)

To apply please go to the 'I would like to volunteer section' on the top right of the page

  • If you are a new volunteer applicant, welcome! Please select the fill in the application button.
  • If you are a returning volunteer, thanks so much for your continued support! Please select the 'login to your account' hyperlink.

About the Chinese Help Line

Our help lines services demonstrate equity, non-discrimination, and respect for the client's privacy, consent and choice.  We also demonstrate cultural sensitivity towards diverse values and beliefs.

Objectives:

  • To promote the well-being of Chinese Canadian who are experiencing difficulties in accessing social service because of language and cultural barriers, and/or fear of social stigma
  • To build community capacity of the Chinese community through training and development of Help Lines volunteers.  To become Help Line volunteer, please click here.
Trained Volunteers:

All help lines volunteers received intensive training in order to provide quality service to the community. Ongoing training and education are developed to maintain high service quality.
 
Confidentiality:

We adhere to strict confidentiality for all client information except under the following circumstances: (1) under a court order; (2) suspected or known child abuse; or (3) danger to oneself or others.
 
Scope of Service:

Provides informational and emotional support to the Chinese community in Mandarin and Cantonese.

Operating Hours: 10 :00 a.m. – 10:00 p.m. (7 days a week)
 
This program is partially sponsored by the Vancouver Coastal Health Authority and Kirin Restaurant.

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Current Volunteer Openings

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Chinese Help Line Volunteer 1

關於我們 About Us

中僑心理熱線,向廣大華人提供國語及語信息咨詢,心理援助等服務。所有義工通過專業培訓及考試,以及每年固定次數的培訓從而加強我們的服務質量,致力於為提供最安心,專業的心理咨詢服務。中僑熱線,每週七天,每天從早十點到晚十點,為服務。

The Chinese Help Line provides informational and emotional support to the Chinese community in Mandarin and Cantonese from trained volunteers. The Chinese Help Line is open 7 days a week from 10 :00 a.m. until 10:00 p.m.

 

 


 

我們的故事聽懂別人,聽懂自己

 

多年前,L開始在中僑心理熱線做義工。那時她還是大學生,修讀心理學與商業雙學士。讀書時較自由,義工時間自然較多,也常去世界宣明會和其他社區活動幫忙。已工作的她,忙倦之餘,依然每週抽出時間來心理熱線,接聽粵語和國語的來電。覺得人與人之間的聆聽和交流需要珍惜,亦是一件帶來滿足感的樂事。這份義工,適合思想開通,耐心且細心的人。對於來電者,心理熱線保護隱私,能用中文交流,是一個能分享心事的安全空間。電話聊天雖時間有限,但雙方也能漸漸體驗到一份親切感。「有些人會較常打電話來,久而久之,也熟悉了對方的聲音,好像老朋友一樣傾偈,分享生活小事」。提到,電話聊天時,要設身處地為對方考慮,需要多用同理心,而不是同情心。「同情心有時是很自我中心的,是用自己的立場去看別人,去憐憫。而同理心是嘗試站在別人的立場,更在乎別人複雜多樣的感受」。生活百千態,來電者分享的心路歷程自然也如萬花筒。L坦言這是挑戰,因自身經歷有限,有時需要想像力去明白對方的處境,聽懂對方的故事。因著這些故事,也明白了世界之大,苦樂參差。而自己生活中所煩惱和執著的不過是小事,不應一味自困自憐。在溫哥華生活七年,說自己變得獨立、勇敢。從香港來到加國,讀中學,讀大學,到今日開始工作,留學生的故事平凡又不平凡。「剛開始時也很掛念香港,覺得這裡是不同的文化,不同的世界,沒有自己的立足之處。但要融入不同的社會,就要勇敢踏出一步,去認識當地人,去與人溝通」。L自信而樂觀,打算_將來找一份與心理學相關的新工作,也對讀研究生充滿興趣.


 

Adapted from & Credit to 中侨新天地

 

Our StoryListening to others, listening to ourselves

 

Many years ago, L started volunteering at S.U.C.C.E.S.S Chinese Help Lines. At the time, she was still a university student double majoring in Psychology and Commerce. As a student she used her free time to volunteer at various communities. Now, L has graduated with a bachelor’s degree and had a full-time job, but she still tries her best to volunteer at Chinese Help Lines every single week. L values the communications between people the most and volunteering at CHL brings her the greatest satisfaction because it confirms what she believes. 

  1. For callers, CHL protects their privacy and provides a safe and secure space for them to share their inner thoughts in their mother tone.Even though, every call is limited within an hour, through time caller becomes more and more familiar with the volunteers. According to L, “Some regular users of our service became acquainting with the voice of each other. They use our service as they call an old friend and they share their daily activities and thought with us”.
  2. L also mentions that it is very important that volunteers need to put themselves in the shoes of the callers’. In other words, volunteers need to be empathetic instead of sympathetic towards the callers. She explains, “Sympathy can be subjective; it narrows the person in their own perspective. Empathy, on the other hand, means to perceive through other people's perspectives without any judgements and to accept other people's feelings and emotion at the best as we can”.  
  3. Callers’ stories are various.L admits that it can be challenging to put herself in everyone's shoe, sometime, she has to imagine the difficulties that people might face. from her experience, L realized that in many times, troubles are coming from oneself, and the only way we can defeat the troublesome, we need to defeat our own obsession and stubbornness. 

L has left HK and came to Canada for 7 years. She completed her university and pursuing a career in Vancouver. She commented “I missed Hong Kong a lot when I first came here and worried about learning the new culture. I used to feel culture shock too, but I know if I want to be a part of this new world, I have to step outside my comfort zone to explore the local customs and to connect with local people.” The process of exploring a foreign culture made L a confident and optimistic young woman. She plans to work in the field of psychology after she obtained her master’s degree in psychology. 

 

Adapted from & Credit to Evergreen News