Welcome to the S.U.C.C.E.S.S. Chinese Help Line Volunteer Portal
All help lines volunteers received intensive training in order to provide quality service to the community. Ongoing training and education are developed to maintain high service quality. All volunteers must be 19 years of age or older and pass a criminal record check. Free charge for training and Basic English language skills are required. Please note that the Chinese Help Line is located in Richmond, BC.
非常感謝你對中僑心理熱線的支持。所有的義工必須是 19 歲或以上，並且持有良民証。參加免費義工訓練課程。
To apply please go to the 'I would like to volunteer section' on the top right of the page
- If you are a new volunteer applicant, welcome! Please select the fill in the application button.
- If you are a returning volunteer, thanks so much for your continued support! Please select the 'login to your account' hyperlink.
About the Chinese Help Line
Objectives:
- To promote the well-being of Chinese Canadian who are experiencing difficulties in accessing social service because of language and cultural barriers, and/or fear of social stigma
- To build community capacity of the Chinese community through training and development of Help Lines volunteers.
All help lines volunteers received intensive training in order to provide quality service to the community. Ongoing training and education are developed to maintain high service quality.
We adhere to strict confidentiality for all client information except under the following circumstances: (1) under a court order; (2) suspected or known child abuse; or (3) danger to oneself or others.
Provides informational and emotional support to the Chinese community in Mandarin and Cantonese.
Operating Hours: 10 :00 a.m. – 10:00 p.m. (7 days a week)
I would like to volunteer
Current Volunteer Openings
About Us
S.U.C.C.E.S.S. Help Lines are confidential, culturally-sensitive telephone help lines that offers emotional support, general information and referral to the Chinese and Korean communities. The aims of the program are to promote the well-being of Chinese and Korean speaking individuals who are in need of emotional support and experiencing difficulties in accessing social services due to language, cultural barriers and fear of social stigma.
In 2002, the helplines were founded in partnership between S.U.C.C.E.S.S., Kirin and Vancouver coastal health when we recognized an urgent need for mental health support within our community.
And now we are receiving over 4 thousand calls for every quarter. And especially during pandemic we’ve received over 5 thousand calls for two quoters .
Calls to the Help Line are answered by a group of dedicated and highly-trained volunteers who work from 10am to 10pm seven days a week. Every year, we maintain around 88 active volunteers for the operation. Not only have they made a significant impact in our local community, but they’ve also assisted callers from as far away as Asia and Europe.
