SUCCESS Help Lines

Welcome to the S.U.C.C.E.S.S. Chinese Help Line Volunteer Portal

All help lines volunteers received intensive training in order to provide quality service to the community. Ongoing training and education are developed to maintain high service quality. All volunteers must be 19 years of age or older and pass a criminal record check. As well, there is a $110 (S.U.C.C.E.S.S. member) / $120 (Non- S.U.C.C.E.S.S. member) charge for training and Basic English language skills are required. Please note that the Chinese Help Line is located in Richmond, BC.

非常感謝你對中僑心理熱線的支持。所有的義工必須是 19 歲或以上,並且持有良民証。參加義工訓練課程需另外支付$110 元(中僑會員)或 120 元(非中僑會員)

To apply please go to the 'I would like to volunteer section' on the top right of the page

  • If you are a new volunteer applicant, welcome! Please select the fill in the application button.
  • If you are a returning volunteer, thanks so much for your continued support! Please select the 'login to your account' hyperlink.

About the Chinese Help Line

Our help lines services demonstrate equity, non-discrimination, and respect for the client's privacy, consent and choice.  We also demonstrate cultural sensitivity towards diverse values and beliefs.


  • To promote the well-being of Chinese Canadian who are experiencing difficulties in accessing social service because of language and cultural barriers, and/or fear of social stigma
  • To build community capacity of the Chinese community through training and development of Help Lines volunteers. 
Trained Volunteers:

All help lines volunteers received intensive training in order to provide quality service to the community. Ongoing training and education are developed to maintain high service quality.

We adhere to strict confidentiality for all client information except under the following circumstances: (1) under a court order; (2) suspected or known child abuse; or (3) danger to oneself or others.
Scope of Service:

Provides informational and emotional support to the Chinese community in Mandarin and Cantonese.

Operating Hours: 10 :00 a.m. – 10:00 p.m. (7 days a week)
This program is partially sponsored by the Vancouver Coastal Health Authority and Kirin Restaurant.

I would like to volunteer

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Current Volunteer Openings

Activity Shifts Start End
Chinese Help Line Volunteer 1
Korean Helpline Volunteer Needed 1

關於我們 About Us


The Chinese Help Line provides informational and emotional support to the Chinese community in Mandarin and Cantonese from trained volunteers. The Chinese Help Line is open 7 days a week from 10 :00 a.m. until 10:00 p.m.








Adapted from & Credit to 中侨新天地


Our StoryListening to others, listening to ourselves


Many years ago, L started volunteering at S.U.C.C.E.S.S Chinese Help Lines. At the time, she was still a university student double majoring in Psychology and Commerce. As a student she used her free time to volunteer at various communities. Now, L has graduated with a bachelor’s degree and had a full-time job, but she still tries her best to volunteer at Chinese Help Lines every single week. L values the communications between people the most and volunteering at CHL brings her the greatest satisfaction because it confirms what she believes. 

  1. For callers, CHL protects their privacy and provides a safe and secure space for them to share their inner thoughts in their mother tone.Even though, every call is limited within an hour, through time caller becomes more and more familiar with the volunteers. According to L, “Some regular users of our service became acquainting with the voice of each other. They use our service as they call an old friend and they share their daily activities and thought with us”.
  2. L also mentions that it is very important that volunteers need to put themselves in the shoes of the callers’. In other words, volunteers need to be empathetic instead of sympathetic towards the callers. She explains, “Sympathy can be subjective; it narrows the person in their own perspective. Empathy, on the other hand, means to perceive through other people's perspectives without any judgements and to accept other people's feelings and emotion at the best as we can”.  
  3. Callers’ stories are various.L admits that it can be challenging to put herself in everyone's shoe, sometime, she has to imagine the difficulties that people might face. from her experience, L realized that in many times, troubles are coming from oneself, and the only way we can defeat the troublesome, we need to defeat our own obsession and stubbornness. 

L has left HK and came to Canada for 7 years. She completed her university and pursuing a career in Vancouver. She commented “I missed Hong Kong a lot when I first came here and worried about learning the new culture. I used to feel culture shock too, but I know if I want to be a part of this new world, I have to step outside my comfort zone to explore the local customs and to connect with local people.” The process of exploring a foreign culture made L a confident and optimistic young woman. She plans to work in the field of psychology after she obtained her master’s degree in psychology. 


Adapted from & Credit to Evergreen News