Guide and Waitroom Support Volunteer

Volunteer Role Purpose

Guide and Waitroom Support volunteers play a key role in helping patients and visitors navigate the hospital. They also support patients through providing support, advice, and information, and helping them to access the right service at the Women’s.

Volunteer Responsibilities & Major Activities

As a Guide and Waitroom Support volunteer, you will play a vital role in ensuring that patients’ experience of our care is warm, approachable, friendly, compassionate and professional. You will:

  • Offer a highly positive first point of contact to our patients, families, visitors and other consumers.
  • Model the Women’s high standard of patient-centred excellence.
  • Greet people as they enter the hospital and guide people to their destination.
  • Connect with staff and establish warm working relationships so that they know when you are on shift and available.
  • Respond to requests from the Screening Stations, Information Desk, Women’s and Pregnancy Clinics, Welcome Centre, wards and clinics to help a patient or support person find their way.
  • Be alert and available to assist with patients as you move around the hospital.
  • Be contactable on DECT phone 3131 at all times on shift.
  • Provide mobility/wheelchair support where needed.
  • Contribute to the comfort of patients and support persons in the supervised public areas by providing information and advice; supporting people to access bathrooms; providing water and refreshments where possible.
  • Provide a reassuring presence for support persons who are not allowed to accompany their loved one to appointments by acting as a liaison where needed – e.g. checking on a patient’s wellbeing and providing an update to the support person.
  • Provide directions and advice for support persons to internal and external coffee venues and facilities.
  • Assist service development through providing feedback to the Volunteer Program Lead.

What We Need From You

  • You have well developed interpersonal skills, a warm friendly manner and a keen desire to help people, combined with a professional manner and an understanding of professional boundaries.
  • You have a person-centred approach to working with others, you value constructive relationships and enjoy collaborating with team members.
  • You are available for 4 hours weekly, Monday to Friday from 8.30am to 12.30pm or 12.30pm to 4.30pm.
  • You are fully vaccinated against COVID-19.

Training and Support

The Women’s will provide you with initial training and ongoing support, including:

  • Initial induction to the role.
  • COVID-safe training.
  • Ongoing briefing and support through the Volunteer Program.
  • Ongoing support through the Volunteer Program and access to wider organizational training and support, including the Employee Assistance Program and other Women’s health and wellbeing supports.