Concierge Volunteer



To welcome patients and visitors to the hospital

To work as part of a team to assist patients and visitors with their enquiries

To respect the confidentiality of patients, clients, visitors and staff at all times

To understand and uphold the Mission and Values of St John of God Health Care


We are often the first person a visitor interacts with as they enter the hospital, so:

  • our smile and openness to assist is paramount
  • we are well mannered and courteous, using a pleasant tone of voice
  • we proactively approach and offer assistance
  • we walk with our visitors to show them where they want to go
  • we direct our visitors to the appropriate Caregiver if they have a question
  • we sign the wheelchairs in and out