Admin Support


Position: Administrative Support

Reports to: Volunteer Manager

Location: Volunteer from Home!


Position Summary: The Volunteer Admins support will be responsible for assisting in the admin side of recruiting new volunteers. Responsibilities may include data entry, making reference calls, booking interviews and posting new positions online of volunteer program committees.  



  • Participate in the recruitment and screening of volunteers
  • Assist with volunteer orientations at both KW and Stratford locations
  • Assist in the development of volunteer education/training opportunities.
  • Participate in training and scheduling of volunteers
  • Provide administrative support to the Volunteer Department including responding to volunteer inquiries, via phone and email, from the community, inputting data into the volunteer database
  • Participate in the planning of volunteer engagement and recognition events
  • Provide department support when Volunteer Coordinator is not on site.



  • Experience with conducting training to adults as well as youth an asset
  • 1-year experience working in volunteer relations and/or one-year experience as a volunteer
  • High School Diploma or Equivalent
  • Strong written and verbal skills with the ability to communicate effectively and efficiently
  • Organize, prioritize and manage multiple tasks with little supervision
  • Strong interpersonal skills and have ability to work independently and/or as part of a team
  • Excellent teamwork and team building skills
  • Excellent verbal, written and presentation skills
  • Must have intermediate experience in MS office programs
  • Ability to communicate in a friendly and informative manner with people from a wide variety of cultural and ethnic backgrounds and lifestyles
  • Excellent teamwork and team building skills
  • Ability to work in a fast-paced environment
  • Comfort working with dogs, cats, small animals, birds and reptiles


Other Requirements:

  • Must provide a clear police records and vulnerable sectors check
  • Ability to volunteer occasional evenings and weekends as needed


In addition to the duties listed above, the Centre expects the following of each volunteer:

  • Adhere to HSKWSP volunteer policies and procedures: works in safe manner; acts as a role model within and outside the Centre
  • Performs duties as needed and maintains a positive and respectful attitude
  • Communicate regularly with supervisor about concerns
  • Consistently reports for the volunteer role and prepared to perform duties of the position


Working Conditions:

  • All Volunteers, Staff and community members will follow safe social distancing (6ft or 2m) as recommended by Public Health
  • Location is not near a bus route
  • Work can be completed from your home but may include occasional visit to the shelter.


Time Commitment:

  • 2-4 hours per week
  • Flexible schedule 



  • Onsite training completed by Volunteer Coordinator and/or appropriate department staff
  • Completion of AODA and WHMIS training, completed online



  • Be part of a team that values the health, wellness and safety of all animals in our community and beyond
  • Create a positive, welcoming and engaging program that meets the needs of all volunteers
  • Help make a difference in the lives of animals and those in our community



  • Learn and strengthen skills in effective communication, interpersonal skills and program development
  • A valued member of the Volunteer Services team focused on the betterment, improvement and growth of the volunteer program in Kitchener Waterloo and Stratford Perth
  • Be heard and supported in exploring new ideas and program initiatives


Application Process:


We thank all candidates for their applications; however only those selected for an interview will be contacted.


The Humane Society of Kitchener Waterloo and Stratford Perth is an equal opportunity employer and supports workforce diversity. We welcome and encourage applications from individuals with diverse backgrounds and lived experiences, as well as individuals of all abilities. Should you require accommodation during the recruitment process, please contact Volunteer Coordinator.