Mt. Healthy Branch - Computer Assistant
Are you great with technology? Like teaching use of new technology to others? Have patience? Enjoy working with a diverse population? The Mount Healthy Branch of the Public Library of Cincinnati and Hamilton County seeks volunteers to serve as Branch Computer Assistants. Branch Computer Assistants are essential in our branches to provide technology assistance to patrons who are unfamiliar or uncomfortable with using equipment and software. Typical work includes assisting patrons with Microsoft Office programs, internet searches, creating email accounts from free services, and navigation of the library’s online catalogue.
Responsibilities: Assist patrons with logging on and finding websites, use of printers, use of copier, and email; clean computer monitors and keyboards; answer directional questions; referral of reference questions and equipment to supervisor.
Necessary skills and qualifications: Basic computer knowledge, including internet sites, using email, and printing; knowledge of library’s basic technology offerings; excellent customer service skills; ability to follow processes and procedures; ability to work with minimal supervision
Requirements: Ability to lift and carry materials; Ability to reach, bend, and stoop to reach shelves; Completed application; Interview; Background check (if 18 or older)
Reports to: Branch Manager
Time Required: 2-3 hours/day, 1 day/week
Commitment Length Required: long-term (min 9-12 months)
Schedule: afternoons
