South Health Campus

Purpose

The Patient Experience (aka Volunteer Visitor) Program offers visitation and socialization for patients. A hospital admission is one of the more stressful events of life and can quickly leave a patient feeling socially isolated, especially where family / community members are not available. The patient experience volunteer will offer a friendly welcome, provide social support to support patient and family centered care initiatives, as well as offer activities and companionship to patients on various units. 

Current Shift Time: 

• Daily 
  • 9 am - 12 pm
  • 12 pm - 3pm 
  • 3 pm - 6 pm 
  • 6 pm - 8 pm

Knowledge, Skills, & Abilities

• Be willing to listen to the perspectives of others.
• Be able to work within the group structure and supervision provided by AHS staff
• Be accountable for any commitments made to be involved in the volunteer role. If unable to fulfill a scheduled shift, patient experience volunteers are requested to remove themselves from the schedule as per program guidelines.
• Be involved in the spirit of volunteerism.
• Be able to remain calm under stress.
• Be sensitive to needs of patients and their families.
• Be respectful of the dignity and privacy of each person, honoring diversity, culture and spirituality in a non-judgmental way.