Rockwood Library: Spanish Bilingual Tech Help (age 18+)

¿Habla español e inglés con fluidez? Comparta sus habilidades tecnológicas con los usuarios de la biblioteca que necesitan ayuda con dispositivos móviles, cuentas y contraseñas, sitios web, descargas, lectores de libros electrónicos, comenzar a usar tecnología y mucho más. Las sesiones de ayuda tecnológica consisten en trabajar con personas individualmente y utilizar una variedad de dispositivos. ¡Empodere a los usuarios mejorando sus habilidades tecnológicas y su acceso a la información!

Do you always get asked by friends and family members to help with their tech issues — and love it? Are you also fluent in Spanish in addition to English? Share your tech skills with library patrons who need help with mobile devices, websites, password/account management, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one and using a variety of devices. Empower patrons by improving their technology skills and their access to information! 

Location: Rockwood Library, 17917 SE Stark Street, Portland, OR 97233

Time commitment: One weekly shift for a minimum of 6 months

Available shifts: Sundays 2:00 - 4:00 pm

Tasks & Responsibilities

  • Help people use the Internet and assist with their email accounts
  • Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
  • Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications
  • Highlight the impact of our program by tracking key statistics after each session.
  • Please note, we do not perform repairs or troubleshoot equipment problems or failures

Skills & Qualifications

  • Enjoy teaching people new skills and problem-solving with others.
  • Patience to work with novice computer/smartphone users.
  • Proficient knowledge of basic computer & smartphone components, Internet, and email
  • Proficient knowledge of computer software & smartphone apps, or the desire to learn it
  • Ability to work independently
  • Enjoy working with people with diverse educational, cultural and socioeconomic backgrounds
  • Excellent customer service skills
  • Ability to work with older adults
  • Age 18 or older
  • Ability to pass a criminal record check. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering.
  • Ability to fluently speak and read Spanish and English

Benefits

  • Feel that you are a making a difference in someone’s life
  • Empower people to use technology
  • Promote lifelong learning
  • Learn more about adult learning styles
  • Get frontline experience working with library patrons

Training

  • Virtual Tech Help training via Zoom
  • Shadowing session with another volunteer or staff
  • Site orientation at library location before volunteer shift begins