Gregory Heights Library: Spanish Bilingual Tech Help (age 18+)
Do you always get asked by friends and family members to help with their tech issues — and love it? Are you fluent in Spanish? Share your tech skills with library patrons who need help with mobile devices, websites, password and account management, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one and using a variety of devices. Empower patrons by improving their technology skills and their access to information.
Currently recruiting: Gregory Heights Library, 7921 NE Sandy Blvd, Portland, OR 97213
Time commitment: One weekly shift for a minimum of 6 months
Available shifts: Thursdays 4:00 - 5:30 pm
Tasks & Responsibilities
- Help people use the Internet and assist with their email accounts
- Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
- Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications
- Highlight the impact of our program by tracking key statistics after each session
- Please note, we do not perform repairs or troubleshoot equipment problems or failures
Skills & Qualifications
- Ability to fluently speak and read Spanish
- Enjoy teaching people new skills and problem-solving with others
- Patience to work with novice computer/smartphone users
- Proficient knowledge of basic computer & smartphone components, Internet, and email
- Proficient knowledge of computer software & smartphone apps, or the desire to learn it
- Ability to work independently
- Enjoy working with people with diverse educational, cultural and socioeconomic backgrounds
- Excellent customer service skills
- Ability to work with older adults
- Age 18 or older
- Ability to pass a criminal record check if 18 years or older. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering.
Benefits
- Feel that you are a making a difference in someone’s life
- Empower people to use technology
- Promote lifelong learning
- Learn more about adult learning styles
- Get frontline experience working with library patrons
Training
- Virtual Tech Help training via Zoom
- Shadowing session with another volunteer or staff
- Site orientation at library location before volunteer shift begins
